Product Policy Compliance，help needed: Detail Page Deleted, Unable to Submit Review Materials
Dear Amazon Seller Community,
I’m facing a challenging issue and need your help. My product was incorrectly flagged as restricted by Amazon, and the product detail page has been deleted. Now, Amazon is asking me to provide additional documents by updating the product images on the detail page for review. However, since the detail page no longer exists, I am unable to make any updates, creating a Catch-22 situation.
Despite multiple attempts to communicate this issue to Amazon support, their response remains the same: "Your product does not comply with our policies." They do not provide a clear solution or further guidance, leaving me without any way to meet their requirements.
I am reaching out to you for assistance:
If you have experienced a similar issue, please share your solutions or advice.
Do you know how to effectively appeal such cases, especially when official channels seem unresponsive?
Have any sellers successfully overcome this obstacle and relisted their products?
Any suggestions would be greatly appreciated! Feel free to contact me privately if you can offer more detailed insights.
Thank you for your time and support!
1 reply
Emet_Amazon
Hello @Seller_CSdnjHM6R353x,
Thank you for posting your concerns with your restricted product policy violation.
- ASIN:B0D6NBZV8Q
Upon review of the situation and gathering some additional information from the appropriate review teams. The information provided on this listing was that the ASIN is in violation of our weapons and related policy, and due to the nature of the product it is not currently eligible for reactivation and will remain deactivated. This is why no additional information can be provided as we are no longer accepting information to reactivate the ASIN.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
