I recently notified that our Order Defect Rate became 3.12% for the FBA Order.

My October Prime deals are surpressed due to the ODR for Amazon FBA.

Anyone can advise on this urgent issue??

"Amazon refund order when the buyer never contacts us or returns the product....

It seems that this issue occurs quite frequently. Customers begin to play scam games, and Amazon customers don't even check if these claims are true or not. They just refund the orders, regardless of whether the buyer is telling the truth or lying. However, if you buy from Amazon, you never get a refund unless you return the product. So, why are third-party sellers experiencing these issues?

WHY???????????

Hello,

We have been selling on Amazon FBA for a while now. We have gotten a number of email notifications about returns/refunds for reasons like "delivered late by carrier", and "Shipping address underliverable".

If we're shipping Amazon FBA and Amazon delivers the product late, why are we getting notifications that were getting charged back for late delivery??

Any insight on this is appreciated

Thanks,