We have been selling a product on Amazon for 2 years and have been FBA for almost that long without any issue. Yesterday, out of the blue, we were threatened that our listing would be removed from the catalog if we did not remove prohibited claims from the detail page. When asked specifically what language needed to be removed, support could not tell us. (Case ID15394736451) In the meantime, we have an FBA shipment in transit to ORF 2 in Richmond VA. We've told the support team that we DO NOT want this shipment checked in by FBA until this issue is resolved. As of this morning, 6/6, the shipment is in Richmond VA and out for delivery to Amazon. I guess our next step is to ask mods on this board for some help?? @Seller_nS0jcFQNDLG3e@Seller_RSwABJNHpHnEZ@Seller_R6oYCnTB9O1Uy As you can tell, this is an urgent issue since our FBA shipment is about to be delivered. Thank You

PLEASE HELP!!

We have the product listed for FBA and we are getting FBM.

Any solution?

Hi @Seller_l7Jtck9jxnEA0 @Seller_PIHyltK09pbl3 @Seller_dnxnrsZIeTNo3 @Seller_RSwABJNHpHnEZ @Seller_t9kvdr2yixQej

I don't really know where else to turn.

The main issue is that we have been authorized and we were selling The Mattel brand Fisher Price for around 4 years. We were even authorized to create listings this year. We then got removed about a month ago which is really strange. Even more so that we were starting to compete with some of Amazon's prices. Now we are in-active and can't sell Fisher Price and we are not allowed to re-apply as Amazon are not accepting new applications. There are around 30 listings that we have been blocked from and to top it all off we are coming up to the busiest time of year. I have opened numerous cases and spoken to numerous amazon representatives that can only give the answer that we have to wait for applications to re-open even though we have been selling this brand for 4 years. I even have a representative send me an email that states it has nothing to do with our account so is it just random that you get blocked.

Do Amazon think that no one plans for this time of year. We have thousands and thousands of dollars worth of stock ready for this time of year and Amazon block you for absolutely no reason.

We have also been selling Mattel Brands like Fisher-Price, Barbie, aster of the universe Hot wheels etc and some are blocked and some are not even though they are all manufactured by Mattel, what a mess. We have an account with Mattel and have sent over all the information needed.

I would really like some clarity on this.

Thanks

Freshnewlooks