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Account at risk of Deactivation due to INFORM CONSUMER ACT
Hi,
My account is the risk of deactivation due to INFORM CONSUMER ACT but when I try to go to Identity verification, I am not able to change my country from AU to US, The account is AU based but We have LLC in US and they are also asking for Company registration number which indicates that we need to select US but it is locked to AU. I have opened case with the Account Health team and they say it is being raised to the internal team but I have my doubts.
The case IDs keep getting closed and they say you will receive notification via Performance notification tab. Case id: 16819550191
How many days after the notification the account usually gets deactivated?
Any advice will be appreciated.
TIA,
0 replies
Seller_o3xcUgX7rAbp5
@Dougal_Amazon, @Dominic_Amazon@KJ_Amazon@Bryce_Amazon, @Topher_Amazon
Emet_Amazon
Hello @Seller_o3xcUgX7rAbp5,
Thank you for posting your concerns with your INFORM verification process.
My account is the risk of deactivation due to INFORM CONSUMER ACT but when I try to go to Identity verification, I am not able to change my country from AU to US, The account is AU based but We have LLC in US and they are also asking for Company registration number which indicates that we need to select US but it is locked to AU. I have opened case with the Account Health team and they say it is being raised to the internal team but I have my doubts.
The case IDs keep getting closed and they say you will receive notification via Performance notification tab. Case id: 16819550191
I have followed up on the situation and do see this is pending with the appropriate teams and they have acknowledged the situation. We are at this time waiting on and update on the situation. Once this team provides an update, I will follow up with you here on their decision or guidance. You should also receive a performance notification with additional information once their review is completed.
This typically comes at the decision of the concerned teams. Seeing the situation is pending review, it should not result in deactivation in this scenario. If the account is deactivated prior to being able to use the required features, I would ask that you follow up here so I can work with the appropriate teams on resolving that issue separately.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_o3xcUgX7rAbp5,
Thank you for following up with your screenshot.
I have followed up with the team involved with this review. I was advised the situation is still currently pending completion. I have also been advised that the account is still active at this time. As mentioned I don't have a lot of control in this space, but our review teams have acknowledged my above mentioned request and are very aware of the situation at hand.
I would advise that you continue monitoring the situation, once these teams have completed their review and resolve the issue, you will be notified almost immediately. I will additionally receive an update so I can follow up on the issue myself and with you.
If again, you receive a notice of the accounts deactivation, or simply notice the account was deactivated without being able to resolve this to please follow up so I can work with these teams to correct the issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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