Hello,

I have submitted a Safety Data Sheet (SDS) that I believe is complete and accurate per the listed requirements. However, after review, the status is "Not classified: Unable to classify." I have reached out to Seller Support, but I have been directed back to the same documentation.

I would appreciate further assistance with this issue.

My support ID is 17278458611.

Hi, I noticed the inventory for my titanium alcohol stoves (B08NLKBKKR) all got moved to FC processing. I contacted support and was told it was because I needed to upload safety information. This is an alcohol stove I've been selling for many years at this point.

I uploaded a safety data sheet with all the required fields, but it came back as "Not classified: Unable to classify". I contacted support and was told it was rejected because it didn't say whether or not it has a fuel (clearly it does not). So I created another safety data sheet that said it does not have fuel. That came back "Not classified: Unable to classify".

I contacted support again and was told I needed to include if it comes with a lighter/torch (clearly it does not). So I submitted another safety data sheet that said it does not contain fuel or a lighter/torch. That came back "Not classified: Unable to classify".

I submitted another safety data sheet conveying that there is absolutely nothing dangerous about it. It can't combust, ignite, or explode. It doesn't come with fuel. It's just an inert piece of titanium, much like the hundreds of other titanium backpacking stoves on Amazon. It came back "Not classified: Unable to classify".

This is incredibly frustrating. None of my other titanium alcohol stoves have had this issue. Can you please figure out why these submissions keep getting rejected?

Thank you

@Seller_khUF6HPR2AHxu, @Seller_GEZPMc4CeQfh6

I continue to have the same issue over and over where my dangerous goods submission says "Not classified: Unable to classify". I have done the exact same process with the exact same product on a test listing which was approved, but now for my actual brand and product, it will not work. I have uploaded an exemption sheet and SDS multiple times and it continues to have the same issue. I have contacted seller support but they are useless. My support ID is 17129512631.

Please help!