Classification status is "Not classified: Unable to classify" even though I've provided the proper information

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Seller_ij4VoTWJbXpJW

Classification status is "Not classified: Unable to classify" even though I've provided the proper information

Hi, I noticed the inventory for my titanium alcohol stoves (B08NLKBKKR) all got moved to FC processing. I contacted support and was told it was because I needed to upload safety information. This is an alcohol stove I've been selling for many years at this point.

I uploaded a safety data sheet with all the required fields, but it came back as "Not classified: Unable to classify". I contacted support and was told it was rejected because it didn't say whether or not it has a fuel (clearly it does not). So I created another safety data sheet that said it does not have fuel. That came back "Not classified: Unable to classify".

I contacted support again and was told I needed to include if it comes with a lighter/torch (clearly it does not). So I submitted another safety data sheet that said it does not contain fuel or a lighter/torch. That came back "Not classified: Unable to classify".

I submitted another safety data sheet conveying that there is absolutely nothing dangerous about it. It can't combust, ignite, or explode. It doesn't come with fuel. It's just an inert piece of titanium, much like the hundreds of other titanium backpacking stoves on Amazon. It came back "Not classified: Unable to classify".

This is incredibly frustrating. None of my other titanium alcohol stoves have had this issue. Can you please figure out why these submissions keep getting rejected?

Thank you

@Jameson_Amazon, @Cooper_Amazon

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Tags:Hazmat (Safety and Compliance), Product compliance, Product safety
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Seller_ij4VoTWJbXpJW

@Jameson_Amazon @Cooper_Amazon

Can you help me?

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Seller_ij4VoTWJbXpJW

Oh cool, support doesn't work here either.

00
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