Seller Support is refusing to investigate shipments.
I have two open cases that seller support is refusing to look into. IS there any way for me to escalate this to the internal team? Refusing to look into shipments that I can prove were properly delivered is essentially stealing product.
Case IDs:
16488665331
16527263421
0 replies
Josh_Amazon
Hello @Seller_teCnC4XqdBw8f,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have experienced with your shipment. In this case, upon review of the cases, I can see that you have recently received a response in each of them. In case 16488665331, our team confirms that they were unable to locate the missing units and the case was closed. However, thankfully, on case 16527263421, our team informed you that although we still have no record of receiving the specific units in question, we have issued a reimbursement for the missing units in your shipment.
You can see the details of the disbursement in your Reimbursement Report (go to the case 16527263421's response for the details of the disbursement ID).
If you have more questions or need more help please don't hesitate on reaching out again.
Kind regards,
-Josh
