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$60,000 of missing inventory in inbound shipments - Amazon refusing to reimburse
I opened up cases with Proof of Purchase to investigate the missing inventory of all the shipments that had it.
Amazon eventually replied, reimbursing the small ones but now they are denying the larger ones saying that the units arrived as an unknown FNSKU so I am not entitled to reimbursement.
I only have 1 product and I have been shipping the same way for a couple of years and never ran into this issue. More importantly, most of these shipments with missing inventory have inventory that was received and processed as normal with no issues. All the units are boxed the exact same and have the UPC barcode printed directly onto the box for the only ASIN I sell.
I am not sure what to do here, there is no way that it arrived as an unknown FNSKU in only half the units I shipped in when they were all packaged and boxed identically.
Has anyone had a similar experience? I reached out and asked for more information but I am not hopeful that I will get a meaningful reply. Do I have any other recourse?
Any guidance here is greatly appreciated as it is not an insignificant sum to me.
Thanks!
0 replies
Seller_I0u6DX1mgB3Bc
Any help or insight from an Amazon Moderator would be greatly appreciated!
@KJ_Amazon
@Jameson_Amazon
@Christine_Amazon
Seller_AWak2AZyzhw16
Lately, they do not want to reimburse for the missing inventory and finds completely unrelated excuses/reasoning to deny reimbursements.
We have been in the similar situation for the past six months old case, going back and forth. Total $5,000 worth of cost of inventory. Even though we have Amazon account manager for my account, still the internal teams bounce case around without any resolution.
Bottomline - if Amazon has to reimburse for inventory loss at FBA, it has become nearly impossible to get reimbursed .
BTW - I am doing FBA since 2015 with large volume and this is the new Amazon!
Seller_r58HDPejFoixw
It's so blatant that I am certain it is deliberate - they reject you repeatedly hoping that you just give up. They do not give you any information, nor do they pass the case to a manager for further review upon request.
We, too, get this nonsense about the 'unknown FNSKU'. Their new story is that we sent the wrong item, and they lost it as a result, or they received it as part of another shipment, but either way they are not responsible, oh and also they don't have any ledger records about what FNSKU it was received as or in what shipment - OKAY, SOUNDS PERFECTLY REASONABLE, GUYS!!!
Here is one of my own examples of this ridiculousness. They lost a bunch of our inventory, so I provided the official manufacturer invoice, and they denied it on the basis that the invoice-date was after the ship-date. But it clearly isn't. I replied to them with the below screenshot, delicately explaining to them as if the agent is 15 years old and partially blind that the invoice date is not after the pickup date (and before someone chimes in with a smart remark like "the invoice date is on the pickup date which is also bad" - we have done it this way for nearly a decade - no issues. Amazon did not communicate any changes, and the agent used the word "after", not "on or after". )
And this wasn't a one-time 'oopsie' either, I'm actively going back and forth with them, THREE times so far. There is literally someone on the other end of this e-mail chain who is trying to gaslight me into believing that 6/26/2024 > 6/26/2024.
Looking at the bigger picture: skyrocketing lost inventory in the FBA warehouses, increased fees, and now they will reimburse only manufacturer cost for lost merchandise - this is all par for the course - another way to pass costs to the sellers.
However, the negligence of the reimbursement team in 2025 is so blatant that I seriously doubt that this is even legal.
Over the years, Amazon - no different from any other corporation - has relegated the bulk of its back-end operations to overseas call centers and AI, but its now getting to a point where I don't know how this platform could even continue to function long-term with this level of disregard for its vendors. What's next? I genuinely cant even imagine.
Seller_PZZGfKVuATjtN
I do not understand are those shipment missing in inbound?
where an d how they were missing?
Seller_vBku7YBv6jt6l
ANOTHER HORROR STORY OF AMAZON BEING CROOKS!
SUPRISE SUPRISE.
LET'S ALL BAN TOGETHER AND SUE THEM. UNETHICAL AT THIS POINT!
Seller_kFqn4WvdxnEjS
I'd suggest getting out ASAP and moving your business elsewhere.
$60k in inventory is a lot, who knows what kind of financial strain they may decide to put you through in the near future.
Seller_LAhuiXJ4eMubd
There is an old field manual published by the CIA called 'The Art of Simple Sabotage.' Read it, and you will understand exactly what Amazon is doing here.
Main points:
1) Insist everything is done through official channels, as to delay/ avoid any actual action being taken
2) Refer all issues/ decisions to other groups that can not be directly contacted by you
3) Bring up irrelevant issues as often as possible, again to delay/ obstruct any real action being taken
4) Haggle over precise, though irrelevant, details (such as the date of your invoice, validity of you FNSKU, etc)
5) Delay, delay, delay in the hopes you will simply give up in frustration
6) Make sure all important/ time sensitive tasks are assigned to the least efficient/ competent teams
Any of this sounding familiar?
KJ_Amazon
Hello @Seller_I0u6DX1mgB3Bc. If you share the Case ID(s) I will ask our partner team to review your reconciliations to determine if any additional steps are available for you to escalate your disputes.
Seller_BE3xPpZWhTS9Z
A quick add-on to this issue: even if you do get a reimbursement, you still have a liability hanging over you.
In my case, they lost a shipment and reimbursed me pretty fast.
Months later the lost inventory was found so Amazon immediately took back the full amount of the reimbursement with no warning, trashing my cash flow in the process.
Seller_6btTkZ2YNgSsu
I understand and empathize with what happened to you! Because I also have a SKU that is lost every time it is shipped, and the cumulative amount is a lot, and it is the one with the highest value in my product, but I have appealed many times without result. Is this trouble solved for you?
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