Hello,

Our customer encountered an issue with the following:

They received a Seller Identity Verification email on their Amazon account, but there was no account activation warning present. When they clicked on the link in the email, it redirected them to the account information panel, but there was no tab or option available to reactivate the account. They are requesting assistance to resolve this and take the necessary steps to reactivate the account.

Could you please investigate this matter and assist the customer?

I received the email requesting documents to activate my account. However, when I click the provided link, I am not directed to the account activation center and I don't see any warning.

I kindly request your assistance on this matter. Could you please clarify the process for submitting the required documents and what steps I need to take to activate my account?

Additionally, I request a thorough review of my account and a link to upload the necessary documents.

Thank you in advance.

Best regards,

Thank you.

Hey there, I contacted Seller partner support multiple times, but every time they kept telling me the same issue that my account has which is Seller identity Problem. Then they said we are going to connect to Seller identity verification team. I got contacted by multiple times. However every time I got email they said We cannot provide support on this matter because your request is not related to seller identity verification or related processes. I really don't know what is going on could anyone help me ?

Hello,

I'm a new seller on Amazon. At the begining of the month, I went through the process of verifying my identity. But approximately 10 days later Amazon asked me to do it again. Why am I being asked to verify my identity again?

During the first verification, I provided my government ID (drivers license) and a bank statement.

Thanks