We have offices in both the US and the UK. Our sales primarily come from our FBA account in the US marketplace, but want to reinstate our FBM account in the UK marketplace.

It looks like our UK payment verification has been completed as we are currently being billed each month. Upon further inspection, the product display page for our UK listings make it appear as if we are shipping from our FBA US account, which is not the case. The ASINs in Seller Central for the UK are set to Fulfilled by Merchant + our UK Shipping Template.

Seller support advised that this is due to our pending Identity Verification. The most recent identity verification submission was for our beneficial owner 30+ working days ago. We haven't heard any updates and proactively reached out for an update from Seller Verification (seller-verification-review@amazon.co.uk).

We received the following canned reply:

We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible.

The Amazon Payments Team

Can anybody advise on this delay? Is there only one person managing verifications? Did Amazon push this task ask to AI causing a glitch?

We were given an estimated turnaround of 10 working days and actively still paying for a professional seller account only to be blocked from making our listings shoppable in the corresponding marketplace.

Please note that we have not received any communication about the verification since submitting the documents.

Hello Amazon Team,

I hope this message finds you well. My name is Ghulam Rabani, and I am the director of SDB BUY LTD. My Amazon seller account has been deactivated due to an identity verification issue, and I urgently need assistance to resolve this matter.

Details of the Issue:

Account Name: SDB BUY LTD

Reason for Deactivation: Identity verification required

Document Submitted: I have submitted my recent electricity bill, which clearly shows my name (Ghulam Rabani) and my personal address in Pakistan. The bill meets all the requirements specified by Amazon, including clarity, date of issuance, and visibility of all necessary details.

Why I Need Help: Despite submitting the correct documentation, I am concerned about receiving an automated response or further delays in reactivating my account. My business operations have come to a halt due to this deactivation, and it is causing significant distress.

I kindly request that a team member manually reviews my submission and assists me in reactivating my account as soon as possible. I am more than willing to provide any additional information if needed.

Thank you in advance for your prompt attention to this matter. I appreciate your support and understanding during this challenging time.

Best regards,

Ghulam Rabani

SDB BUY LTD

Hi everyone,

I am reaching out to the community for urgent help regarding my Amazon account verification. I have been stuck in the verification process for over two months now, and despite my repeated requests for assistance, I only receive the same automated email response from the verification team.

I am desperate and urgently need my account to be activated. Has anyone else experienced such a long delay in the verification process? Any advice or assistance would be greatly appreciated.

Thank you in advance for your support.

Best regards,