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How to get rid of a bad review
There is a competitor who most likely paid someone to leave a bad review for my product. You can clearly see that this brand new account was specifically set up to leave a bad review. It is evident in the user name. I am not sure if something as clear as sun does not get removed, I am not sure what will.
What is funny is the user name is:
They were slightly smudge, with some sticky stuff, not as clean
Review is:
The Stickers came slightly smudged , all of them have a slight residue on each sticker.
0 replies
Cooper_Amazon
Good Evening @Seller_EbLfnpft9trDw,
I have escalated CASE ID ending in 0331 associated to the 3 star review left on your ASIN to our feedback team. I cannot guarantee the product review will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation. The team should get back to us within the next few business days. I look forward to following up with you soon. Until then, have a wonderful rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_EbLfnpft9trDw,
Our team has reviewed the appeal and has chosen not to remove the feedback at this time as it did not meet our guidelines for removal.
I know this is not the news that you were hoping for but at least we were able to have a second pair of eyes review product feedback. Please let me know if you have any questions about the outcome of this case.
Sincerely, Cooper_Amazon
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