Ask Amazon: Talk to the Easy Ship team here🔽
The wait is over, welcome to our Ask Amazon event for Easy Ship!
To participate, all you have to do is reply to this thread with a question, suggestion or a comment you have regarding Easy Ship. We will transfer your feedback directly to the Easy Ship team and get back to you with their response within the same thread.
- This thread will be open for 2 days: Monday 23rd and Tuesday 24th of December.
- Kindly note that the event is not dedicated to individual claims. For more information please check the Questions & Answers in this thread.
We're waiting for your participation and valuable inputs🤞
Noor
37 replies
Seller_BAeNeJ1TzfSP7
Hello EasyShip team,
I would like to ask you few questions!
1) Why would you open packages that are marked as courier returns and then use Amazon tapes and verified tape to secure them back? Not only that, but when the inside package is opened, we frequently find that parts are missing! The claim is rejected even if we choose Safe-T in these situations, and we additionally get a performance notification warning.
2) What happened to the drop off? Last time I read it was in a beta testing process and that was over an year ago, and still this system is not in place?
3) You have set up a call associate number for the Easy Ship missed pick-up issue. However, it is evident that, most of the times the pick-up associates are aware of the pick-ups but neglect to visit the warehouses to pick up supplies! Instead, why don't you provide us with the warehouse manager's contact details? That way, we can speak with them directly and they will ensure that the associate finishes the task assigned. I believe that the pick-up associate will just designate the shipments as not ready to ship, and because of this Amazon will cancel the orders(In case of guaranteed deliveries), and we will lose customers and revenues. We will also then have to wait 15 days to reset the metrics and receive a reimbursement for the cancellation charges.
I hope you will provide us with a proper explanation for the above problems that have been mentioned.
Thanks and Regards
CodifyMonk
Seller_RzgoRccjfzVm7
Can you provide the contact no. Of a person who comes to pick up the order. So that we can contact and ask about his time of pick up and make sure he shows up. As well if we need to contact through Amazon number the call asks for otp which we don't know even the seller support doesn't know how to find otp to contact delivery partner.
Seller_tiduKU5LOWXRI
It has been over 3 years since the implementation of the recommended weights for Easy ship orders during order scheduling.
None of the issues with this implemented process has been addressed or rectified since we have reported from the very beginning several times.
There are sudden (inflated) changes to recommended weights without any notification or images from Amazon's side to justify these recommendations. These are always wrong and we have no idea how they have come to these weights and dimensions.
The process is that we have to submit images and a excel template to dispute this incorrect recommendations at the link provided and we get a reference ID and a message that the team will contact us within 15 days.
The team does not respond to these submissions about 70% of the times and we have to raise a case with seller support. The seller support has no clue of this process and there is back end communications between this team and the seller support. This team will almost always revert back that it was not approved due to mismatch between template and the images, even though there is no mismatch.
The team will not specify which image is not matching which entry in the template, and will only make a obtuse statement that it is not matching, even though we and seller support can clearly see everything matches. This team has a position to bully seller support to close cases without resolution and reimbursements by plainly lieing.
The only way we have got a resolution in the past 5 incidents with these discrepancies is to write to the CEO by email and involving the escalation department.
Surely, this is not how the process should work, and it has been 3 years since we have been reporting this by numerous escalations, but no action is taken.
The easy ship team does not follow the process that is outlined by Amazon itself, and nobody is looking into it despite all our complaints and we can see that most sellers using easy ship are facing these issues with this process.
Seller_AfictPxAb8IYz
Hello EasyShip team,
I would like to ask you few questions!
1) Why would you open packages that are marked as courier returns and then use Amazon tapes and verified tape to secure them back? Not only that, but when the inside package is opened, we frequently find that parts are missing! The claim is rejected even if we choose Safe-T in these situations, and we additionally get a performance notification warning.
2) What happened to the drop off? Last time I read it was in a beta testing process and that was over an year ago, and still this system is not in place?
3) You have set up a call associate number for the Easy Ship missed pick-up issue. However, it is evident that, most of the times the pick-up associates are aware of the pick-ups but neglect to visit the warehouses to pick up supplies! Instead, why don't you provide us with the warehouse manager's contact details? That way, we can speak with them directly and they will ensure that the associate finishes the task assigned. I believe that the pick-up associate will just designate the shipments as not ready to ship, and because of this Amazon will cancel the orders(In case of guaranteed deliveries), and we will lose customers and revenues. We will also then have to wait 15 days to reset the metrics and receive a reimbursement for the cancellation charges.
I hope you will provide us with a proper explanation for the above problems that have been mentioned.
Thanks and Regards
Seller_IVbHJDCpKxjo8
Subject: Concern Regarding Customer Returns
Dear Easyship Team,
I hope this message finds you well. I would like to bring to your attention an issue we have observed. It seems that some customers exchange items when returning them, and these parcels are accepted by the Easyship team without any hesitation.
Could you please explain why this is happening and if there are measures in place to prevent such incidents?
Looking forward to your response.
Best regards,
BROADBLISS ENTERPRISE
Seller_TCZaPQgsgFY1o
we have only one improvement to suggest,
often times cancelled/undeliverable/other kind of RTO packages come opened and taped with amazon QC seals. We request amazon easy ship team to change/replace either the outermost packaging of order with fresh unique seal ID bag or provide a feature to mark any package taped/tampered with it's photos clicked(to ensure transparency) while being delivered at seller's address.
thank you for your attention.
Seller_OgHup5mlRbsMy
Hi Team,
We are a new seller on Amazon and have received new orders, but none of them have been picked up yet. Three of these orders are set to be canceled today because of this issue. We have filled out the form for these orders at least 5–6 times, but the only response we have received from the Easy Ship team is that the orders will be picked up. However, no associate has contacted us so far. I am unable to understand where the communication gap lies. While I understand that we won’t be charged a cancellation fee, who will compensate us for the efforts we have made to secure these orders?
Seller_z3bbXoRMISrvM
Hie Easyship Team,
I just want to suggest something through which Amazon Policies will be in favor of the Seller as well as the Buyer. Nowadays we receive so many returns from buyers who are doing fraud. When the product gets delivered there should be an option on the order tab to create a video of the order received an AI Tool will guide the customer to show the product from all sides and unbox the product. And after watching the video only the Amazon team should issue the refund. and that video should be shared with the seller as well this will help in transparency with the seller as well as the buyer.
To increase the pickups from the seller amazon Easyship team should launch self-fulfilling to the nearby ATS Office in any case delivery hasn't come for the pickup then the seller can go to the place and can ship their product, reward the seller for doing this. This will help in delivering products fast sellers will take the initiative to fulfill their order and their account health will also not be impacted.
There should be a simple shipping setting on the listing dashboard if the customer wants to charge a buyer shipping cost then they can just add the shipping cost just below the product amount because different products have different shapes and sizes and it is not easy for everyone to create a shipping template because of this sellers opt for Self Ship making a single change will help the shipping rate of Easyship
Thanks and Regards,
Shweta
Seller_j8BB1Oo7RUTWL
Dear Amazon Seller Support Team,I hope this message finds you well. We are writing to express our ongoing frustration with the pickup service for our orders. Our seller address is located at:
[Moderator: personal data removed]
Initially, there were no delivery boys assigned to pick up our orders, and after multiple calls and live chats with Amazon Seller Support, a delivery associate was finally assigned. Unfortunately, this individual has not been helpful in resolving our issues. The delivery boy assigned to our account has poor communication skills, and despite our requests for better communication, he became uncooperative. On one occasion, after we asked him to communicate properly, he stopped coming to our warehouse to pick up orders altogether.
We contacted him, and he informed us that he would "never come again" and that we should "do whatever we want to do." Since then, we have received nearly 30 orders, but none have been picked up. We are extremely frustrated with the lack of support and service in this matter, and we have been repeatedly submitting missed pickup forms, but to no avail. [Moderator: personal data removed]
Please assist us in resolving this matter as soon as possible. We would appreciate it if a new delivery associate could be assigned immediately to ensure timely and reliable pickups for our orders.
We look forward to your prompt response and resolution.
Seller_6PW1CVw0E2fhO
Hello
1) When will no slot issue be resolved while scheduling easy ship orders? If no slots are available allow sellers to self ship it and update tracking instead of order getting cancelled.
2) Easy ship order pickup dates are fixed even when order is ready to ship much before. Why not allow order to be picked up earlier if easy ship person is coming to pickup other orders?
