Just Freakin Stop Forcing Automated Handling Time (again) 9/25/24 Yet Another New Policy
I just saw this on the page about the new On Time DELIVERY Metric - which sellers cannot control as we are not delivery services:
"Handling time automation: As of September 25, 2024, to improve handling time accuracy, automated handling time will be enabled for sellers who have a handling time gap of 2 days or more between their set handling time and their actual handling time. "
https://sellercentral.amazon.com/help/hub/reference/G200847280
Every year it seems there are new attempts to force an automated handling time - even for Handmade sellers. I don't know how may times I have opted-out and/or had to manually reset my account to cancel this nonsense.
What I would like is a option for a seller to permanently opt-out of his automation. This garbage does not make sellers work faster to get products out, and it doesn't account for products and accounts which can have wildly varying sales volumes. My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance. I have my time set for my business and personal needs. On slow days we may make our Handmade products and ship same day. Then suddenly we need a full 2 days. Don't mess with it. Don't "automate" a time based on prior history that I may not possibly be able to meet in the future.
27 replies
Seller_OvL8C4BJWiuS9
They are not automating a time, they are now tracking on time delivery and if you deliver by the promised delivery date. Also, not supposed to start until Sept 25th, but showing up in my reports today.
Seller_roNdLQpqbVoOH
Here's another unhappy seller:
https://sellercentral.amazon.com/seller-forums/discussions/t/d75e599f-0bb0-4951-88a7-27c85e33e5d7
Seller_gQ0c6kCtoX2ON
This aged quickly https://sellercentral.amazon.com/seller-forums/discussions/t/608698db-0ca7-4198-b2ae-fe282c90435a
Seller_popbawlYo7nyY
Per our 87% OTD report today, we have 5 items since the end of June that have been flagged for late delivery. I ran the report, 3 out of 5 were completely HANDLED BY AMAZON'S BUY SHIPPING. I thought there was some sort of guarantee or protection for us. On the same report, I've even identified that some packages WERE DELIVERED on the promised day, but after the "Promised TIME", SERIOUSLY?!?! The report showed 7pm, but the package wasn't delivered until 8pm. And we got dinged for that. So if UPS, that Amazon contracted to ship my package, has a flat tire or the driver took an extra 20 minutes for lunch or bathroom break, whatever!!!, that's on US?! SERIOUSLY!!!!!!!? That is out of our control. Would it behoove us to set our handling time out another day to prevent the incompetency of others and the asinine Date/TIME thing from scarring our stellar record?!? From 1 day handling to 2 day ...... That seems to be the only practical solution. Are we doing business with PRACTICAL anymore?! Just Asking!
Seller_Eu7SDX0Q0YIE2
Received the same email. TODAY another one followed that as of 9/25 they are turning on auto-handling and we won't have the ability to turn it off. Then one step further they are updating the SKU level handling times tim what they think they should be.
This is the final nail. I think as of 9/25 my 15 years are done and I will be out Amazon-wise. They are setting us up so OTDR drops below 90% and then we will be forced to do FBA or not sell. Guess we will beat them to the punch!
Seller_lGARPNvsQ2yLz
What Amazon doesn't get is if you drop handling times below 2 days, then USPS Ground shipping disappears forcing sellers to use more expensive Priority Mail to get the order shipped. I use exclusively USPS because I ship small light items mostly.
Lower Handling Time = Higher Product Prices to cover more expensive shipping!
Oh and guess what this will cause, the Pricing BOT to deactivate your listings.
Seller_7NzYZpn21QFQv
My issue is with my USPS. I typically have a new swing guy on a weekly basis who usually comes late in the day who will put mail behind a package going out and I miss a day. However, having 2 days and being a day early I have a buffer day so if they miss my package on the Ring alert I can either watch like a hawk the next day or waste time running to the P.O. I also have a note on my mailbox notifying I have packages frequently going out but they still leave the package. I guess we will see how this new process goes and I may have to just go to USPS site and log my pickups every day for the driver. (Probably still miss the packages). Frustrating.
Seller_XJk5RkDQR39p0
i looked at every possible setting and every possible scenario and my conclusion is that no matter what, you have to ship every day all the orders that "ripen" that specific day... and hope the shipping service works efficiently, for good weather, hope your vehicle works, no storms, no tornadoes, and hope that the internet doesn't crash on you because the margin is slim now. The chances of a package being late are high now.
it seems the magic number for handling time would be 2 days since the email talks about 2 days or more at least that.
Now can someone explain if the handling time stops when you enter the tracking number or when the shipper scans the item? thanks
Seller_CW0P5hgbsiqWX
"My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance."
You are correct that Amazon does alter sellers shipping time, however you are going about things in the wrong way.
You own your business, and you control how it is run. Simply manage it better. Why are you offering 2000+ available for sale? if you can only ship 50 per day, only list 50 available, and ship them today. Then list another 50 for sale tonight. They will sell and ship them tomorrow. Do this over and over.
Seller_rTIt9dnmeffwK
YUP, and one mistake your account gets suspended due to USPS mistake...
Just Freakin Stop Forcing Automated Handling Time (again) 9/25/24 Yet Another New Policy
I just saw this on the page about the new On Time DELIVERY Metric - which sellers cannot control as we are not delivery services:
"Handling time automation: As of September 25, 2024, to improve handling time accuracy, automated handling time will be enabled for sellers who have a handling time gap of 2 days or more between their set handling time and their actual handling time. "
https://sellercentral.amazon.com/help/hub/reference/G200847280
Every year it seems there are new attempts to force an automated handling time - even for Handmade sellers. I don't know how may times I have opted-out and/or had to manually reset my account to cancel this nonsense.
What I would like is a option for a seller to permanently opt-out of his automation. This garbage does not make sellers work faster to get products out, and it doesn't account for products and accounts which can have wildly varying sales volumes. My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance. I have my time set for my business and personal needs. On slow days we may make our Handmade products and ship same day. Then suddenly we need a full 2 days. Don't mess with it. Don't "automate" a time based on prior history that I may not possibly be able to meet in the future.
Just Freakin Stop Forcing Automated Handling Time (again) 9/25/24 Yet Another New Policy
I just saw this on the page about the new On Time DELIVERY Metric - which sellers cannot control as we are not delivery services:
"Handling time automation: As of September 25, 2024, to improve handling time accuracy, automated handling time will be enabled for sellers who have a handling time gap of 2 days or more between their set handling time and their actual handling time. "
https://sellercentral.amazon.com/help/hub/reference/G200847280
Every year it seems there are new attempts to force an automated handling time - even for Handmade sellers. I don't know how may times I have opted-out and/or had to manually reset my account to cancel this nonsense.
What I would like is a option for a seller to permanently opt-out of his automation. This garbage does not make sellers work faster to get products out, and it doesn't account for products and accounts which can have wildly varying sales volumes. My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance. I have my time set for my business and personal needs. On slow days we may make our Handmade products and ship same day. Then suddenly we need a full 2 days. Don't mess with it. Don't "automate" a time based on prior history that I may not possibly be able to meet in the future.
27 replies
27 replies
Seller_OvL8C4BJWiuS9
They are not automating a time, they are now tracking on time delivery and if you deliver by the promised delivery date. Also, not supposed to start until Sept 25th, but showing up in my reports today.
Seller_roNdLQpqbVoOH
Here's another unhappy seller:
https://sellercentral.amazon.com/seller-forums/discussions/t/d75e599f-0bb0-4951-88a7-27c85e33e5d7
Seller_gQ0c6kCtoX2ON
This aged quickly https://sellercentral.amazon.com/seller-forums/discussions/t/608698db-0ca7-4198-b2ae-fe282c90435a
Seller_popbawlYo7nyY
Per our 87% OTD report today, we have 5 items since the end of June that have been flagged for late delivery. I ran the report, 3 out of 5 were completely HANDLED BY AMAZON'S BUY SHIPPING. I thought there was some sort of guarantee or protection for us. On the same report, I've even identified that some packages WERE DELIVERED on the promised day, but after the "Promised TIME", SERIOUSLY?!?! The report showed 7pm, but the package wasn't delivered until 8pm. And we got dinged for that. So if UPS, that Amazon contracted to ship my package, has a flat tire or the driver took an extra 20 minutes for lunch or bathroom break, whatever!!!, that's on US?! SERIOUSLY!!!!!!!? That is out of our control. Would it behoove us to set our handling time out another day to prevent the incompetency of others and the asinine Date/TIME thing from scarring our stellar record?!? From 1 day handling to 2 day ...... That seems to be the only practical solution. Are we doing business with PRACTICAL anymore?! Just Asking!
Seller_Eu7SDX0Q0YIE2
Received the same email. TODAY another one followed that as of 9/25 they are turning on auto-handling and we won't have the ability to turn it off. Then one step further they are updating the SKU level handling times tim what they think they should be.
This is the final nail. I think as of 9/25 my 15 years are done and I will be out Amazon-wise. They are setting us up so OTDR drops below 90% and then we will be forced to do FBA or not sell. Guess we will beat them to the punch!
Seller_lGARPNvsQ2yLz
What Amazon doesn't get is if you drop handling times below 2 days, then USPS Ground shipping disappears forcing sellers to use more expensive Priority Mail to get the order shipped. I use exclusively USPS because I ship small light items mostly.
Lower Handling Time = Higher Product Prices to cover more expensive shipping!
Oh and guess what this will cause, the Pricing BOT to deactivate your listings.
Seller_7NzYZpn21QFQv
My issue is with my USPS. I typically have a new swing guy on a weekly basis who usually comes late in the day who will put mail behind a package going out and I miss a day. However, having 2 days and being a day early I have a buffer day so if they miss my package on the Ring alert I can either watch like a hawk the next day or waste time running to the P.O. I also have a note on my mailbox notifying I have packages frequently going out but they still leave the package. I guess we will see how this new process goes and I may have to just go to USPS site and log my pickups every day for the driver. (Probably still miss the packages). Frustrating.
Seller_XJk5RkDQR39p0
i looked at every possible setting and every possible scenario and my conclusion is that no matter what, you have to ship every day all the orders that "ripen" that specific day... and hope the shipping service works efficiently, for good weather, hope your vehicle works, no storms, no tornadoes, and hope that the internet doesn't crash on you because the margin is slim now. The chances of a package being late are high now.
it seems the magic number for handling time would be 2 days since the email talks about 2 days or more at least that.
Now can someone explain if the handling time stops when you enter the tracking number or when the shipper scans the item? thanks
Seller_CW0P5hgbsiqWX
"My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance."
You are correct that Amazon does alter sellers shipping time, however you are going about things in the wrong way.
You own your business, and you control how it is run. Simply manage it better. Why are you offering 2000+ available for sale? if you can only ship 50 per day, only list 50 available, and ship them today. Then list another 50 for sale tonight. They will sell and ship them tomorrow. Do this over and over.
Seller_rTIt9dnmeffwK
YUP, and one mistake your account gets suspended due to USPS mistake...
Seller_OvL8C4BJWiuS9
They are not automating a time, they are now tracking on time delivery and if you deliver by the promised delivery date. Also, not supposed to start until Sept 25th, but showing up in my reports today.
Seller_OvL8C4BJWiuS9
They are not automating a time, they are now tracking on time delivery and if you deliver by the promised delivery date. Also, not supposed to start until Sept 25th, but showing up in my reports today.
Seller_roNdLQpqbVoOH
Here's another unhappy seller:
https://sellercentral.amazon.com/seller-forums/discussions/t/d75e599f-0bb0-4951-88a7-27c85e33e5d7
Seller_roNdLQpqbVoOH
Here's another unhappy seller:
https://sellercentral.amazon.com/seller-forums/discussions/t/d75e599f-0bb0-4951-88a7-27c85e33e5d7
Seller_gQ0c6kCtoX2ON
This aged quickly https://sellercentral.amazon.com/seller-forums/discussions/t/608698db-0ca7-4198-b2ae-fe282c90435a
Seller_gQ0c6kCtoX2ON
This aged quickly https://sellercentral.amazon.com/seller-forums/discussions/t/608698db-0ca7-4198-b2ae-fe282c90435a
Seller_popbawlYo7nyY
Per our 87% OTD report today, we have 5 items since the end of June that have been flagged for late delivery. I ran the report, 3 out of 5 were completely HANDLED BY AMAZON'S BUY SHIPPING. I thought there was some sort of guarantee or protection for us. On the same report, I've even identified that some packages WERE DELIVERED on the promised day, but after the "Promised TIME", SERIOUSLY?!?! The report showed 7pm, but the package wasn't delivered until 8pm. And we got dinged for that. So if UPS, that Amazon contracted to ship my package, has a flat tire or the driver took an extra 20 minutes for lunch or bathroom break, whatever!!!, that's on US?! SERIOUSLY!!!!!!!? That is out of our control. Would it behoove us to set our handling time out another day to prevent the incompetency of others and the asinine Date/TIME thing from scarring our stellar record?!? From 1 day handling to 2 day ...... That seems to be the only practical solution. Are we doing business with PRACTICAL anymore?! Just Asking!
Seller_popbawlYo7nyY
Per our 87% OTD report today, we have 5 items since the end of June that have been flagged for late delivery. I ran the report, 3 out of 5 were completely HANDLED BY AMAZON'S BUY SHIPPING. I thought there was some sort of guarantee or protection for us. On the same report, I've even identified that some packages WERE DELIVERED on the promised day, but after the "Promised TIME", SERIOUSLY?!?! The report showed 7pm, but the package wasn't delivered until 8pm. And we got dinged for that. So if UPS, that Amazon contracted to ship my package, has a flat tire or the driver took an extra 20 minutes for lunch or bathroom break, whatever!!!, that's on US?! SERIOUSLY!!!!!!!? That is out of our control. Would it behoove us to set our handling time out another day to prevent the incompetency of others and the asinine Date/TIME thing from scarring our stellar record?!? From 1 day handling to 2 day ...... That seems to be the only practical solution. Are we doing business with PRACTICAL anymore?! Just Asking!
Seller_Eu7SDX0Q0YIE2
Received the same email. TODAY another one followed that as of 9/25 they are turning on auto-handling and we won't have the ability to turn it off. Then one step further they are updating the SKU level handling times tim what they think they should be.
This is the final nail. I think as of 9/25 my 15 years are done and I will be out Amazon-wise. They are setting us up so OTDR drops below 90% and then we will be forced to do FBA or not sell. Guess we will beat them to the punch!
Seller_Eu7SDX0Q0YIE2
Received the same email. TODAY another one followed that as of 9/25 they are turning on auto-handling and we won't have the ability to turn it off. Then one step further they are updating the SKU level handling times tim what they think they should be.
This is the final nail. I think as of 9/25 my 15 years are done and I will be out Amazon-wise. They are setting us up so OTDR drops below 90% and then we will be forced to do FBA or not sell. Guess we will beat them to the punch!
Seller_lGARPNvsQ2yLz
What Amazon doesn't get is if you drop handling times below 2 days, then USPS Ground shipping disappears forcing sellers to use more expensive Priority Mail to get the order shipped. I use exclusively USPS because I ship small light items mostly.
Lower Handling Time = Higher Product Prices to cover more expensive shipping!
Oh and guess what this will cause, the Pricing BOT to deactivate your listings.
Seller_lGARPNvsQ2yLz
What Amazon doesn't get is if you drop handling times below 2 days, then USPS Ground shipping disappears forcing sellers to use more expensive Priority Mail to get the order shipped. I use exclusively USPS because I ship small light items mostly.
Lower Handling Time = Higher Product Prices to cover more expensive shipping!
Oh and guess what this will cause, the Pricing BOT to deactivate your listings.
Seller_7NzYZpn21QFQv
My issue is with my USPS. I typically have a new swing guy on a weekly basis who usually comes late in the day who will put mail behind a package going out and I miss a day. However, having 2 days and being a day early I have a buffer day so if they miss my package on the Ring alert I can either watch like a hawk the next day or waste time running to the P.O. I also have a note on my mailbox notifying I have packages frequently going out but they still leave the package. I guess we will see how this new process goes and I may have to just go to USPS site and log my pickups every day for the driver. (Probably still miss the packages). Frustrating.
Seller_7NzYZpn21QFQv
My issue is with my USPS. I typically have a new swing guy on a weekly basis who usually comes late in the day who will put mail behind a package going out and I miss a day. However, having 2 days and being a day early I have a buffer day so if they miss my package on the Ring alert I can either watch like a hawk the next day or waste time running to the P.O. I also have a note on my mailbox notifying I have packages frequently going out but they still leave the package. I guess we will see how this new process goes and I may have to just go to USPS site and log my pickups every day for the driver. (Probably still miss the packages). Frustrating.
Seller_XJk5RkDQR39p0
i looked at every possible setting and every possible scenario and my conclusion is that no matter what, you have to ship every day all the orders that "ripen" that specific day... and hope the shipping service works efficiently, for good weather, hope your vehicle works, no storms, no tornadoes, and hope that the internet doesn't crash on you because the margin is slim now. The chances of a package being late are high now.
it seems the magic number for handling time would be 2 days since the email talks about 2 days or more at least that.
Now can someone explain if the handling time stops when you enter the tracking number or when the shipper scans the item? thanks
Seller_XJk5RkDQR39p0
i looked at every possible setting and every possible scenario and my conclusion is that no matter what, you have to ship every day all the orders that "ripen" that specific day... and hope the shipping service works efficiently, for good weather, hope your vehicle works, no storms, no tornadoes, and hope that the internet doesn't crash on you because the margin is slim now. The chances of a package being late are high now.
it seems the magic number for handling time would be 2 days since the email talks about 2 days or more at least that.
Now can someone explain if the handling time stops when you enter the tracking number or when the shipper scans the item? thanks
Seller_CW0P5hgbsiqWX
"My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance."
You are correct that Amazon does alter sellers shipping time, however you are going about things in the wrong way.
You own your business, and you control how it is run. Simply manage it better. Why are you offering 2000+ available for sale? if you can only ship 50 per day, only list 50 available, and ship them today. Then list another 50 for sale tonight. They will sell and ship them tomorrow. Do this over and over.
Seller_CW0P5hgbsiqWX
"My account has gone from 50 sales a day to 2000 overnight and then back to 50 based on world events that are unpredictable that I have no control over or ability to predict in advance."
You are correct that Amazon does alter sellers shipping time, however you are going about things in the wrong way.
You own your business, and you control how it is run. Simply manage it better. Why are you offering 2000+ available for sale? if you can only ship 50 per day, only list 50 available, and ship them today. Then list another 50 for sale tonight. They will sell and ship them tomorrow. Do this over and over.
Seller_rTIt9dnmeffwK
YUP, and one mistake your account gets suspended due to USPS mistake...
Seller_rTIt9dnmeffwK
YUP, and one mistake your account gets suspended due to USPS mistake...
