Section 3 Unsuitable Inventory Investigation Policy

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Seller_FxEXTfl1YnVWG

Section 3 Unsuitable Inventory Investigation Policy

Hello everyone,

My seller account was deactivated on the 25th of January under section 3 unsuitable inventory. All required documents were submitted to Account Health. In 2 weeks, I received an email that I need to complete virtual identity and supply chain verification over a video interview. Fill out the form and selected available slots. The 1st interview was on the 29th of February, but there was a technical issue with internet from my side or interviewer's, I don't know. They asked to reschedule the interview and sent me a link to select available spots. The second interview was on the 21 of March, passed successfully without any technical issues. At the end of the interview, the interviewer asked me to send all required documents to email (provided by them email), I sent them all, but have not received any response yet. The third interview was the 2nd of April, I don't know why, because I did not received any response/result from my second interview or reschedule the interview. Yesterday, I requested a call from Amazon Account Health to ask about the status of my appeal. As I understand, they don't have any access about the status of my appeal.

Submitted documents:

- invoices from all suppliers

- current bank statement and credit statement

- business registration documents and ID

- agreement with prep center

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4 replies
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LeviDylan_Amazon

Hello @Seller_FxEXTfl1YnVWG,

Thank you for posting your concerns with your account deactivation.

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Seller_FxEXTfl1YnVWG
My seller account was deactivated on the 25th of January under section 3 unsuitable inventory. All required documents were submitted to Account Health. In 2 weeks, I received an email that I need to complete virtual identity and supply chain verification over a video interview. Fill out the form and selected available slots. The 1st interview was on the 29th of February, but there was a technical issue with internet from my side or interviewer's, I don't know. They asked to reschedule the interview and sent me a link to select available spots. The second interview was on the 21 of March, passed successfully without any technical issues. At the end of the interview, the interviewer asked me to send all required documents to email (provided by them email), I sent them all, but have not received any response yet. The third interview was the 2nd of April, I don't know why, because I did not received any response/result from my second interview or reschedule the interview. Yesterday, I requested a call from Amazon Account Health to ask about the status of my appeal. As I understand, they don't have any access about the status of my appeal.
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I see that you have completed the video verification call more than once and you have not received a follow-up notification about the resolution.

My goal is to give you further assistance. I would like to forward your information to continue researching this matter further. Please continue to post any relevant information in relation to this topic, such as a case ID or performance notification received, so it can be addressed and forwarded as well.

Wishing you the best,

LeviDylan

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LeviDylan_Amazon

Hello @Seller_FxEXTfl1YnVWG,

Thank you for your response and continued patience in this matter.

I have reached out about the review that was created on your behalf, and at this time, there are no updates to provide as it is still pending review. When it comes to the volume of reviews created, this can cause delays in review and resolution times. I suggest to monitor your account and notifications daily for follow up information about this.

If you have any further questions or updates to provide, please feel free to respond here in this thread. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

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