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I did MCF on FBM order, as Amazon didnt leave me any choice. Now refused reimbursement. Case ID 16736734591
Need sincere help from a Moderator. Case ID 16736734591
MCF order was delivered, but not at the right address, If I assume Customer and Amazon, both are claiming right.
WHY I DID MCF ON FBM ORDER:
Story starts with a ASIN thrown out of family out of blue moon, with no explanation. After digging for few days, seller support found due to some brand name issue, system not allowing to reunite the child with family. Seller support advised to create a new child with fresh ASIN and attach to Parent. As left no choice, created a duplicate listing with fresh ASIN and attach to the Parent as FBM.
DELIVERED, BUT NOT TO RIGHT ADDRESS
An order order ID 112-2598300-9493005 was not delivered right by MCF order S01-5561263-0489248. As not delivered to right address, Customer seek for refund. If I just send the tracking details as provided by Amazon to customer. Customer will open an Atoz claim and Customer support immediately refund to customer. So I did voluntarily as generous seller.
Now when I ask Amazon to reimburse me, as the product is not delivered right to customer, refused by referring to Amazon Policies.
1. Amazon policy to seller "unable to reimburse orders that are marked as delivered by the carrier",......... BUT reimburse all Ato Z claims even if seller provide the signature proof....NOT A FAIR POLICY.
2. Amazon Policy "does not qualify for reimbursement in this case since you used the MCF service as a means to fulfill your Amazon order"..................SELLER SUPPORT ADVISED TO CREATE ANOTHER CHILD, AS AMAZON SYSTEM WAS STUCK NOT LETTING IT REUNITE.
3. Amazon MCF Policy does not provide a signature-required option or other proof of delivery. ................. NOT A FAIR POLICY. If Amazon is so strict to sellers, should be strict to their logistics too, ................ Every time Amazon delivery person came to my house to deliver something, always take and upload picture of package at door to its system Why not provide that picture in case MCF used to fulfill outside Amazon orders. ........As for FBM orders, still another Atoz claim policy makes "proof of delivery" irrelevant in case customer reimbursement.
Please help
Regds...Garry
0 replies
Seller_Hi7wbO2Kbo6bl
Amazon declares upfront that while using MCF is not forbidden for FBM orders, they will not stand behind the service.
From MCF Help:
You are ineligible for reimbursements if any of the following apply:
... You use MCF as a way to fulfill any order placed on the Amazon website, including self-fulfilled orders, ...
Jameson_Amazon
Hi @Seller_HXzuRYgqKKMSa,
Thank you for reaching out on the Seller Forums! I apologize for the frustration this situation has caused.
I took a further look into your case 16736734591 and see that the MCF Support Team has provided you with additional insights for this specific order. After reading through that response and the resources provided, if you have any additional questions on MCF and this policy, I would encourage you to reopen your case for additional assistance.
I know that this is unfortunately not the outcome you had hoped for, I apologize that there isn't more I can do at this time.
Thanks again,
Jameson
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