All my funds being held in Reserve
I am a new seller, and I understand that Amazon holds funds in an account level reserve. One source I found since they hold it for 7 days for new Sellers and then release it. It is an over 7 days since several of my transactions yet my account is still at zero. Can someone from Amazon please help me with this. Thank you
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Seller_OvL8C4BJWiuS9
Go to Seller University on amazon and you will learn a lot. They hold it for more than 7 days.
Seller_kIukTwdhvntAp
"One source I found since they hold it for 7 days for new Sellers and then release it. "
You need to take any information from that 'source' with several pounds of salt because a few grains won't do.
For brand new sellers with no history of dependability Amazon will hold funds until they are 100% certain that the items have been delivered AND (in many/most) cases until the RETURN window has closed.
Everything changed and became MUCH more restrictive a number of years ago when some black hat sellers (primarily offshore) scammed Amazon of a few million dollars by getting disbursements under that old information you found.
Don't expect to see any money for a few weeks (or longer) and don't expect any reserves to completely go away at any time in the (near) future -- maybe several years from now you escape the reserve money pot that Amazon has for their bank 'float.'
Danny_Amazon
Hello @Seller_gzCs01kir9Jmvand thanks for looking to the New Seller Community for some insight on the Account Level Reserve.
It is true that a reserve may be kept to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.
The above help page discusses common reasons for an account level reserve, and steps you may be able to take to expedite the process, though it does not mention any 7 day timeline. Also relevant is the Funds disbursement eligibility policy and the help page guidance focused on 'Why didn't I get paid?'.
If you haven't yet, you may wish to create a case with our seller support team directly for account specific guidance, but I do hope this helps!
Best,
Danny
