I can’t be the only one facing increasingly difficult and unreasonable reimbursement claims for inventory lost in the FBA warehouses. It has been bad for a long time, but lately it’s getting to a point where I feel like I’m being deliberately trolled by customer support.

Here is just one example. I opened a reimbursement request for inventory lost while receiving (that’s another thing – the amount of lost inventory this season has been insane). Anyway, after 33 days I got a reply back stating that I am not eligible for reimbursement because my invoice-date is after the ship-date. But, its not....

I pointed this out to them, and they responded the following day with the exact same auto-generated reply.

Is this even legal? I understand that in recent years Amazon - no different from any other corporation - has relegated the bulk of its back-end operations to overseas call centers and AI, but it’s now getting to a point where I can’t even fathom how this platform could continue to function long-term with this level of incompetence and disregard.