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The Buy Box has been closed!!!!!!!
Hello, @Ricardo_Amazon@Christine_Amazon@Josh_Amazon@Jurgen_Amazon@Daryl_Amazon@Lucre_Amzn@Sunnie_Amazon
I am writing to inform you that we lost our Buy Box status and it has not been restored. Instead of receiving a pack of six, our customers received a single item. This issue caused considerable dissatisfaction, and we immediately addressed it by issuing refunds to our customers. To ensure this does not happen again, we have taken preventive measures.
However, despite resolving the issue, our customers left negative reviews, which is unfair. As a result, our Buy Box status was revoked and has not been reinstated. We kindly request that the authorities review this situation. We have taken the necessary steps for our customers, but it is unjust that they left negative reviews even though the issue was resolved.
Please reconsider our case.
Best regards,
2 replies
Seller_UfwmtqsaEt9rY
While you acted correctly by issuing refunds and addressing the issue, customers are entitled to their opinions, which they have shared through their feedback. Amazon is unlikely to remove these reviews, but it doesn't hurt to try appealing.
Negative feedback does affect your Order Defect Rate (ODR), which in turn impacts Buy Box ownership. The good news is that the impact is temporary, lasting only for 60 days.
In the meantime, you can take proactive steps to improve your sales. eg: competitive pricing, faster shipping. Conscious buyers look for such benefits.
While losing the Buy Box is a setback, implementing these strategies can help you maintain sales momentum and improve your chances of regaining the Buy Box status sooner.
Best of luck, and I hope this helps!
Roberto_Amazon
Hello! @Seller_NdjFKalywUXIM
Thank you for using the Forums. I wanted to follow up on your post and highlight the comment made by @Seller_UfwmtqsaEt9rYis accurate based on the information you provided.
As mentioned, there are a lot of factors that can influence the Buy Box, this is outlined in our help page below:
How do I become eligible for the Featured Offer?
Please review the resources below for more information:
Seller Central: Becoming the Featured Offer
- Price your items competitively
- Offer faster shipping and free shipping (Note: Products with faster estimated delivery times are also more likely to be the featured offers on product detail pages)
- Provide great customer service
- Keep stock available.
How can I drive sales without the Featured Offer?
- Use high resolution images with clear detail.
- Include key features with benefits listed in your bullet points.
- Make sure your product is classified in the right category for easier discovery through browsing.
- Research the competition as you develop a compelling price point.
- Follow up each order with great customer service.
- Offer free shipping, which can encourage buyers to come back to Amazon.
Thank you for your understanding,
Roberto
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