ABSENCE OF BUY BOX
CASE ID: 16657767871
Our concern is that we are not receiving the Buy Box on any of our product listings. Recent negative feedback from the customer increased our order defect rate above 1%, causing us to lose the Buy Box on all listings. However, Amazon removed this negative feedback yesterday, and our order defect rate now shows as 0%.
Unfortunately, the Buy Box has still not returned to our products. We kindly request that the Amazon team review our account and update it as soon as possible. The absence of the Buy Box is impacting our orders and overall sales.
We look forward to your response. Thank you!
2 replies
Seller_7LrAV0m5llaI7
What makes you think you are entitled to have the buy box vs other sellers?
Nano_Amazon
Hello @Seller_eS5JzxLla1MGP
Thank you for bringing this issue to our attention. To address your concern about losing the feature offer, I recommend opening a new case with Seller Support since the case you shared does not specify the affected ASINs. When creating the case, please provide a comprehensive list of all affected ASINs.
This level of detail will enable our support team to investigate your issue more efficiently. If the case is resolved without a successful outcome, you can come back to this thread and share the case ID, so we can review it.
Please don't hesitate to ask if you need any assistance with this process or have any further questions.
Nano
