BUY BOX ISSUE
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Seller_eS5JzxLla1MGP

BUY BOX ISSUE

@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Christine_Amazon

Case ID: 17130504471

Dear Amazon Support,

We are reaching out regarding the removal of the Buy Box on all of our listings. Our order defect rate is below 1%, and we are unsure why the Buy Box has been disabled on our account.

Could you please help us resolve this issue?

Thank you for your assistance.

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Account Health
Tags:Account Health, Account users, Deactivated, Seller Support, Suspended
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Seller_7LrAV0m5llaI7
In reply to: Seller_eS5JzxLla1MGP's post

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Seller_eS5JzxLla1MGP
and we are unsure why the Buy Box has been disabled on our account.
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It's because another seller has got the Buy Box.

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Roberto_Amazon
In reply to: Seller_eS5JzxLla1MGP's post

Hello! @Seller_eS5JzxLla1MGP

This is Roberto. Thank you for using the Forums, I can confirm our Support team is currently investigating this issue, they have engaged the responsible teams.

Please continue to follow up with the case: 17130504471, they will share updates in that case exclusively.

Regards,

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