Standard Returns Policy being applied everywhere at convenience to contain the sellers so that they bear the brunt of the procedural loss has become a norm now-a-days....strange to see that when the case isn't standard, then how can a standard policy be applicable to it !

A surprising case has just happened with us - Refund issued to a customer without any return/refund request by him when the product has already been successfully delivered. Upon probe it was found that it was a procedural error at Customer Care (could be an accidental issue of the refund also). But, ultimately, seller is being asked to bear all the penalties by applying for Safe-T Claim, waiting for 50% of the claim value to be credited after 50 days....for no fault of the seller.

Are we your business associates or "easy-prey" ????

Hello team

I filled a claim for return not recieved, but your team denied claim by stating that- Policy: All SAFE-T claims should be filed within 15 calendar days from the date the shipment was marked as "returned or delivered to seller" in Seller Central.

I mentioned that product not returned to me. There is no return tracking nor return Proof of delivery mail.

Please check and do needful. My product is lost and compensate for my loss.

Order id- 407-8285489-1873160

Claim id- 32667-73346-8706442

Reason- Return Order Item(s) not received

Refund Date-21/2/2025

Claim Date- 25/3/2025

We have received the wrong item from Customer Return.