Dear Community,

As an Amazon seller, managing refunds and returns is a crucial aspect of your business. Therefore, in this forum post we want to provide an overview of our refund policies for seller-fulfilled returns and share best practice tips.

Issuing a refund: A refund must be processed within two business days of receipt of a return. Here you can find a step-by-step guide on how to issue a refund. If you prefer to issue a refund without receiving the item back (for example for low value items where return shipping costs exceed the value of the item), you can set up automated returnless refunds with this step-by-step guide.

What to consider before issuing a refund: If a buyer returns an item in a condition that is different from how you sent it, you have the option to issue apartial refund (you can deduct up to 100% depending on the severity of the condition). In this case, we recommend that you explain to the buyer why you are reducing the refund.

Free Returns: Depending on the return reason, you might be able to deduct the return shipping cost from the refund. You can find an overview of who is responsible for the return shipping costs in the Return Reason codes for Prepaid Returns table. However, please note that there are several scenarios in which you must pay the cost of return shipping regardless of the return reason and hence cannot deduct this cost from the refund. This includes:

• Fashion items (apparel, shoes, jewelry and watches). Please see Free returns for fashion items.

• International returns. Please see Customer returns for international sales.

Refund at First Scan (RFS): When a customer returns an item using an Amazon Prepaid Return Label, Amazon may issue a refund as soon as the item is scanned by the carrier. In case Amazon issued an RFS refund on your behalf and there is a problem with the returned item, you may file a SAFE-T claim to request a reimbursement. Before doing so, carefully review the respective policy to learn which cases are eligible for SAFE-T and what restrictions apply.

Returnless refunds for international returns: If a default domestic return address is not provided in the store you are selling in, Amazon can automatically issue a returnless refund on your behalf for all in-policy returns for items equal or under £20 (including VAT). Please see Customer returns for international sales.

We'd love to hear from you! Share your experiences, tips, or any challenges you've faced when handling refunds. And if you have any questions, feel free to ask them in the comments below.

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