Buyer started a chargeback stating they did not receive the item. We sent in the information on the chargeback and that we had shipped through Amazon shipping services. There ended up being 2 entries on this chargeback. One shows Amazon successfully defended it and that I am not responsible. The other shows "You are not responsible for this chargeback or its reimbursement." Here is the issue.....Amazon refunded the customer and removed the money from my account to do it. I have opened 3 cases with Amazon, all of which have been "transferred". I have only gotten one response and that was a quick cut and paste that I am responsible for chargebacks that are not found in my favor. This is over $100. I just got off of a chat with another rep that tried to tell me that the money wasn't removed from my account when in fact it was. I had to explain to him the links that he sent me showing I received the money the date the order was placed and then the money was removed from my account several months later at the time of the chargeback.

I need an Amazon facilitator to look and this and help me because your seller help is not competent.

We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log.

Well I cannot re open the case because I already make one neither appeal it, the customer gave me a bad review saying that she never receives her order but when you check the tracking info she did. Amazon return her the money, I have the bad feedback saying that she never receives the order, but also she said that the item came defect and is affecting me on my account health. How can I appeal the feedback ? please help

Hello fellow sellers and mods,

We need some help!

Buyer purchased an expensive item from us on October 17th in the amount of $757.70. We purchased shipping via Amazon and also paid for signature on delivery. Item was shipped out on time and delivered before the delivery due date.

A day after we shipped the item buyer reaches out via messages and states they want the item delivered to a different address since the address the used at checkout they were no longer living there. We responded that the item shipped and we can't change the delivery address.

We never heard back from them.

A few day's ago I'm checking my account and decided to check the Chargeback menu. I see a chargeback for this order which left me surprised because we never got an email from Amazon stating there was a chargeback. I double and triple checked all my emails and never got this email from Amazon.

I go back on the chargeback to see if there is any way i can respond and there is not. There is nothing to click on that say's " represent your case" All it say's is the chargeback is being processed. I click on the button next to the chargeback and it also say's the same thing but nothing were we can respond.

I check my account everyday for these kinds of issues and have been selling here for quite some time so i know when i have to respond to something and do it right away.

I leave at that since I'm thinking amazon will take care of this since we used their shipping, shipped on time and also delivered on time with signature confirmation.

Today, i get an email from amazon stating we are responsible for this chargeback since we did not respond. Are you kidding me!! I never received an email from Amazon?? is this Amazon way of screwing a seller?

Can any mods help us out on this?

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