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How to Reactivate a Suspended Amazon Seller Account, No informations on how to reactivate :(
hello Amazon, My Canada seller central account has been deactivated for the past two years, i am very tried that i have provided everything the Amazon team is asking of me. but i get the same answer from there every time. :(
( November 20, 2024 10:26 AM PKT
Please read all the answer options and choose the most applicable one.
I do not recognize the other account.
Are you currently utilizing (or have utilized in the past) any third-party company service, which
would explain the relationship? )
I am tired to hearing this. i don't understand what the amazon team is asking for. i have also contacted Amazon's seller center but i have not received any response from there either. please tell me exactly what documents he is asking me for. Call me or email me and let me know what documents they want.
i hope i will be helped in any way here. i will be grateful to you.
1 reply
Atlas_Amazon
Hello @Seller_vTqH8BNdvMboQ
Thank you for the information provided regarding the account status and the messaging you have received. I do want to offer support as I understand these types of situations can be very difficult to navigate when there is minimal information. The messaging shared does indicate that the account was impacted due to an association that exists to another deactivated store.
Are you currently utilizing (or have utilized in the past) any third-party company service, which
To better assist, I do need to understand what you have been able to identify up to this point. The name of the other store should have been shared with you in a performance notification at the time of the issue. Did you recognize the store name or have you been able to identify the owner since you first received the information?
It will be vital to identify where you became associated to the other account as it will allow you put together a thorough explanation of the situation. Generally, our team will be looking for specific details that can provide context to when you were associated to the other account owner. This should include all the details from when you first began working together to when the partnership ended. You would want to include supporting documents such as contract agreements or terminations, payment information, and the inclusion of any information that was shared between the accounts.
If you find that you are still associated to the other seller, then we cannot guarantee a resolution with an appeal. In this situation, you would need the other account owner to resolve their issues for you to be able to proceed. I encourage you to share more information regarding the situation to this thread so I may continue to review and offer guidance.
Best,
Atlas
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