Update to how product detail page images are selected
In January, we announced that product detail pages for hardlines product types may display images from multiple sellers. In the coming months, we’ll expand to include both softlines and consumables product types. This change will help increase sales by providing customers more information on product detail pages to make informed purchase decisions.
Based on seller feedback, we’ve also made adjustments to how these images are selected. We’ll now prioritize brand owner images and only use third-party sellers' images if the required images are missing in the product detail page.
Based on vendor feedback, we’ve also made adjustments to how these images are selected. We’ll now prioritize brand owner images and only use third-party vendors' images if the required images are missing in the product detail page.
As a reminder, each product detail page must have at least three required images: one with the product on a white background, one with the product in an environment, and one with product information, such as dimensions or nutritional facts. To help us fulfill these requirements, these images will be automatically selected and displayed in the first available slots of the media block.
To remove an incorrect or inaccurate image, contact Selling Partner Support.
For more information about image requirements, go to Product image requirements.
To learn how to add an image to the product detail page media block, go to Add product images and video.
To learn how to resolve potential issues, go to Image issues.
5 replies
Seller_keSnEDesLFVwv
This standardization of images, and standardization of process for fixing images sounds good. I like it, and I think that most sellers will.
But a good policy is worthless if Amazon employees don't follow it.
The way I read this is "If you have a problem, we will direct you to an Amazon employee who cannot solve the problem but who will direct you to his imaginary friends, and will pretend that he has solved the problem."
Okay, I grant you that the above interpretation is heavily influenced by prior experience. But this is a common experience for most sellers.
Will seller support actually do anything? If we have clear proof that the image is wrong, will seller support help us?
Seller_AXC06kcsKI1qG
The problem is that there needs to be a way to convince support that images need to be fixed and then Amazon needs to give support the tools to do so.
If Amazon thinks companies like P&G, that update their packaging all the time, are worried about updating images on hundreds of thousands or items then they are crazy. It's the 3rd party sellers that hear it from the customers that the bottle looks different from the picture. That's because it's an old image and it's not getting updated as it should.
We can submit the proper updated images all day but it never gets fixed by support.
Seller_Ha6JyVvDK6Ybs
We have seen many listing where image was switched from manufacture image to a customer image and you refuse to fix and address the issue forcing us many times to remove items from amazon marketplace and push customers to other platforms for these items but then again you have zero seller support as everything is just chatbots!
Seller_tzb0Adb4whsRu
Let's not forget that you don't allow the Brand Owners to remove hijackers and bad actors who are trying to copy/steal (whatever you want to call it) PDP images, product information, etc.
We had someone totally change one of our main images to something that was not even an option to buy because that bundle never existed. We had to fight tooth and nail with Amazon to get it changed back and remove that seller.
Brand Owners should have more control over THEIR products listed.
Update to how product detail page images are selected
In January, we announced that product detail pages for hardlines product types may display images from multiple sellers. In the coming months, we’ll expand to include both softlines and consumables product types. This change will help increase sales by providing customers more information on product detail pages to make informed purchase decisions.
Based on seller feedback, we’ve also made adjustments to how these images are selected. We’ll now prioritize brand owner images and only use third-party sellers' images if the required images are missing in the product detail page.
Based on vendor feedback, we’ve also made adjustments to how these images are selected. We’ll now prioritize brand owner images and only use third-party vendors' images if the required images are missing in the product detail page.
As a reminder, each product detail page must have at least three required images: one with the product on a white background, one with the product in an environment, and one with product information, such as dimensions or nutritional facts. To help us fulfill these requirements, these images will be automatically selected and displayed in the first available slots of the media block.
To remove an incorrect or inaccurate image, contact Selling Partner Support.
For more information about image requirements, go to Product image requirements.
To learn how to add an image to the product detail page media block, go to Add product images and video.
To learn how to resolve potential issues, go to Image issues.
Update to how product detail page images are selected
In January, we announced that product detail pages for hardlines product types may display images from multiple sellers. In the coming months, we’ll expand to include both softlines and consumables product types. This change will help increase sales by providing customers more information on product detail pages to make informed purchase decisions.
Based on seller feedback, we’ve also made adjustments to how these images are selected. We’ll now prioritize brand owner images and only use third-party sellers' images if the required images are missing in the product detail page.
Based on vendor feedback, we’ve also made adjustments to how these images are selected. We’ll now prioritize brand owner images and only use third-party vendors' images if the required images are missing in the product detail page.
As a reminder, each product detail page must have at least three required images: one with the product on a white background, one with the product in an environment, and one with product information, such as dimensions or nutritional facts. To help us fulfill these requirements, these images will be automatically selected and displayed in the first available slots of the media block.
To remove an incorrect or inaccurate image, contact Selling Partner Support.
For more information about image requirements, go to Product image requirements.
To learn how to add an image to the product detail page media block, go to Add product images and video.
To learn how to resolve potential issues, go to Image issues.
5 replies
5 replies
Seller_keSnEDesLFVwv
This standardization of images, and standardization of process for fixing images sounds good. I like it, and I think that most sellers will.
But a good policy is worthless if Amazon employees don't follow it.
The way I read this is "If you have a problem, we will direct you to an Amazon employee who cannot solve the problem but who will direct you to his imaginary friends, and will pretend that he has solved the problem."
Okay, I grant you that the above interpretation is heavily influenced by prior experience. But this is a common experience for most sellers.
Will seller support actually do anything? If we have clear proof that the image is wrong, will seller support help us?
Seller_AXC06kcsKI1qG
The problem is that there needs to be a way to convince support that images need to be fixed and then Amazon needs to give support the tools to do so.
If Amazon thinks companies like P&G, that update their packaging all the time, are worried about updating images on hundreds of thousands or items then they are crazy. It's the 3rd party sellers that hear it from the customers that the bottle looks different from the picture. That's because it's an old image and it's not getting updated as it should.
We can submit the proper updated images all day but it never gets fixed by support.
Seller_Ha6JyVvDK6Ybs
We have seen many listing where image was switched from manufacture image to a customer image and you refuse to fix and address the issue forcing us many times to remove items from amazon marketplace and push customers to other platforms for these items but then again you have zero seller support as everything is just chatbots!
Seller_tzb0Adb4whsRu
Let's not forget that you don't allow the Brand Owners to remove hijackers and bad actors who are trying to copy/steal (whatever you want to call it) PDP images, product information, etc.
We had someone totally change one of our main images to something that was not even an option to buy because that bundle never existed. We had to fight tooth and nail with Amazon to get it changed back and remove that seller.
Brand Owners should have more control over THEIR products listed.
Seller_keSnEDesLFVwv
This standardization of images, and standardization of process for fixing images sounds good. I like it, and I think that most sellers will.
But a good policy is worthless if Amazon employees don't follow it.
The way I read this is "If you have a problem, we will direct you to an Amazon employee who cannot solve the problem but who will direct you to his imaginary friends, and will pretend that he has solved the problem."
Okay, I grant you that the above interpretation is heavily influenced by prior experience. But this is a common experience for most sellers.
Will seller support actually do anything? If we have clear proof that the image is wrong, will seller support help us?
Seller_keSnEDesLFVwv
This standardization of images, and standardization of process for fixing images sounds good. I like it, and I think that most sellers will.
But a good policy is worthless if Amazon employees don't follow it.
The way I read this is "If you have a problem, we will direct you to an Amazon employee who cannot solve the problem but who will direct you to his imaginary friends, and will pretend that he has solved the problem."
Okay, I grant you that the above interpretation is heavily influenced by prior experience. But this is a common experience for most sellers.
Will seller support actually do anything? If we have clear proof that the image is wrong, will seller support help us?
Seller_AXC06kcsKI1qG
The problem is that there needs to be a way to convince support that images need to be fixed and then Amazon needs to give support the tools to do so.
If Amazon thinks companies like P&G, that update their packaging all the time, are worried about updating images on hundreds of thousands or items then they are crazy. It's the 3rd party sellers that hear it from the customers that the bottle looks different from the picture. That's because it's an old image and it's not getting updated as it should.
We can submit the proper updated images all day but it never gets fixed by support.
Seller_AXC06kcsKI1qG
The problem is that there needs to be a way to convince support that images need to be fixed and then Amazon needs to give support the tools to do so.
If Amazon thinks companies like P&G, that update their packaging all the time, are worried about updating images on hundreds of thousands or items then they are crazy. It's the 3rd party sellers that hear it from the customers that the bottle looks different from the picture. That's because it's an old image and it's not getting updated as it should.
We can submit the proper updated images all day but it never gets fixed by support.
Seller_Ha6JyVvDK6Ybs
We have seen many listing where image was switched from manufacture image to a customer image and you refuse to fix and address the issue forcing us many times to remove items from amazon marketplace and push customers to other platforms for these items but then again you have zero seller support as everything is just chatbots!
Seller_Ha6JyVvDK6Ybs
We have seen many listing where image was switched from manufacture image to a customer image and you refuse to fix and address the issue forcing us many times to remove items from amazon marketplace and push customers to other platforms for these items but then again you have zero seller support as everything is just chatbots!
Seller_tzb0Adb4whsRu
Let's not forget that you don't allow the Brand Owners to remove hijackers and bad actors who are trying to copy/steal (whatever you want to call it) PDP images, product information, etc.
We had someone totally change one of our main images to something that was not even an option to buy because that bundle never existed. We had to fight tooth and nail with Amazon to get it changed back and remove that seller.
Brand Owners should have more control over THEIR products listed.
Seller_tzb0Adb4whsRu
Let's not forget that you don't allow the Brand Owners to remove hijackers and bad actors who are trying to copy/steal (whatever you want to call it) PDP images, product information, etc.
We had someone totally change one of our main images to something that was not even an option to buy because that bundle never existed. We had to fight tooth and nail with Amazon to get it changed back and remove that seller.
Brand Owners should have more control over THEIR products listed.
