Hello Sellers,

I have some orders that are shipped on time from the warehouse, but there is a problem with the computer in my warehouse, which results in the order not being updated in time and the tracking information not being uploaded, causing the late shipment of this order. my shop buy box is lost, my store no orders. my company is going bankrupt. I would like to ask if there is any way to remedy this late shipment rate of orders?

For the last week I have noticed that some of our FBM orders are being given a same day expected shipping date even though we do not offer same day shipping, and so when we ship them next day as we always have they are being marked as late shipment. I have gone through our shipping templates and the handling times are all set correctly, but for some reason these orders are not following that. Speaking to seller support has been no help at all (as per usual) just telling me to 'download the late shipment report where i will see they were shipped late' (which is how i found these orders in the first place andcontacted them about it...)

The orders themselves also say standard shipping and not premium (which we don't offer anyway) so they should be set to next day shipping like all our other orders.

Anyone else having this issue?