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Read onlyHello,
We are registered USDA certified organic and have had 5 SKUs removed due to making "organic" claims. I have provided Amazon seller support with the organic certificate, certifying body, product packaging clearly showing the certifying body and the list of items our manufacturing facility is producing as certified organic.
Our brand name is different from the manufacturer, which is normal. I wondered if this might be the issue as the certificate has our manufacturers name on it (not our brand name).
Has anyone else had this issue and knows how to resolve it? I am going round in circles and have provided every single document Amazon has asked for, I have tried submitting a letter of affiliation between the manufactuer and our brand, I have tried naming the documents to their exact wording below, yet they continue to ignore all my requests for clarity and just respond with:
To be considered for reinstatement, please provide (1) the organic certificate for this product, and (2) product label that includes the name of the certifying agent who reviewed and approved the product's labeling and organic claims. For products that are certified under a private label agreement, please ensure that the brand name on the product label is on the organic certificate.
Please help/share any experience you've had in getting these back. I am starting to lose my mind.
Hello @Seller_l4rXCmJ4qEn23,
Thanks for posting here. I've reviewed the details of this issue and see that you have cases that are currently open with Seller Support who are actively looking into the matter. Please allow the team time to review this and get back to you with updates. If you see that the cases resolve later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny