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Need Assistance with Account Deactivation - Urgent Help Required
Subject: Need Assistance with Account Deactivation - Urgent Help Required
Dear Amazon Seller Community,
I hope this message finds you well. I am reaching out to seek assistance regarding an issue I have encountered with my Amazon seller account.
On April 24, 2024, I received a notification from Amazon stating that my account was under review for verification purposes. I promptly provided all the required documentation, including government-issued identification, bank statements, and passport, in order to complete the verification process.
However, despite my compliance and submission of the necessary documents, my account was unexpectedly deactivated on May 8, 2024. The deactivation reason cited suspicions of "deceptive, fraudulent, or illegal activity," which has left me deeply concerned and puzzled.
I wish to highlight that I have always operated my Amazon seller account with integrity and have diligently followed all of Amazon's policies and guidelines. The sudden deactivation of my account has not only caused significant disruption to my business operations but has also left me with unanswered questions regarding the specific allegations made against my account.
I am writing to seek guidance and support from the community on how to proceed in this matter. Has anyone encountered a similar situation before? If so, what steps did you take to resolve it? Additionally, I would appreciate any advice or insights from fellow sellers or Amazon support representatives on how to address this issue effectively and seek reinstatement of my seller account.
I am fully committed to cooperating with Amazon and providing any additional information or evidence necessary to prove my innocence and rectify this situation. Any assistance or guidance from the community would be immensely appreciated.
Thank you for taking the time to read my message. I look forward to hearing from you and receiving your valuable input.
Warm regards,
1 reply
Atlas_Amazon
Hello @Seller_rA5ADSR2A9Tij
Thank you for the information provided regarding the issues that have occurred with your account. I understand our team took steps to verify the details associated, and then you saw the disruptions occur.
Did our team request any other details or actions to be taken during the review process? Generally, during verification, our team may request for you to complete video verification? Did this ever get completed for you or did they only reject the documentation?
If you could provide a copy of the notification and any other case details you might have regarding this, we can provide additional insight into the concern you are attempting to resolve. We do ask that you provide the additional information and any other details that relate to this situation to this thread to avoid confusion on the topic.
Best,
Atlas
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