URGENT !! Need Assistance from Amazon Representative on Account Deactivation Issue
Need Assistance from Amazon Representative on Account Deactivation Issue
Hello, Amazon Team and Fellow Sellers,
I am seeking assistance regarding a critical issue with my Amazon seller account. Recently, my account was deactivated due to allegations of deceptive, fraudulent, or illegal activity. I have already submitted all requested documents, including purchase invoices, packing lists, bank statements, order confirmations, and email communications with suppliers, but my account remains deactivated.
I have followed the appeals process and reached out multiple times for clarification, but I have not received a response that helps me understand the specific concerns or what additional steps I need to take.
Could an Amazon representative please look into this matter? I am committed to complying with Amazon’s policies and ensuring the integrity of my business operations. Any guidance or assistance you could provide would be greatly appreciated.
Thank you for your time and support.
Asmagul Muradova
Hurcons LLC
12 replies
Seller_LVZcgxAgZ2xBv
Copy and paste the communication you received from Amazon regarding the deactivation, personal details removed.
If you submitted a POA, post that too.
April_Amazon
Hello @Seller_OrZQaYhiAGKnd,
Copy and paste the communication you received from Amazon regarding the deactivation, personal details removed.
If you submitted a POA, post that too.
Thank you @Seller_LVZcgxAgZ2xBv, for suggesting the need for those documents.
So, what you need to provide for a deeper look at your account is the performance notification, ASIN's if any were under review or a case ID.
Depending what your situation is, I may be able to review and explain. I cannot promise resolution.
Here are some documents that may guide you:
Invoice requirements for appealing a policy violation
I look forward to your response. Thank you for reaching out on the forums.
April
