7/23/2024 - I opened a case to Bin Check my inventory in amazon due to customer complaints about my inventory being damaged since last year. The complaints wasn’t a lot but I always listen to my customers feedback. I made over 100k on my website with this product with the help of a fulfillment center to send out orders. Last year, I heard a lot of good things with amazon as a platform and so I sent out thousands of units as an expansion of the business and used my life savings to make this come true. With this being said, I know how this product can take of in other platforms and so I took a shot on amazon.
07/30/2024
Hello from Amazon Selling Partner Support.
My name is Bill. I am a Live Channel Specialist and I'm contacting you to follow up on your FBA inventory and prep issues with ASIN B07MB1C28S.
Regarding the Bin Check, I have reopened that check and we are waiting for a response with more detailed images.
Regarding the prep requirements, we have reached out to the relevant team and are waiting for a response.
I'll leave this case open pending the response on these 2 issues.
Thank you for contacting Seller Support and I wish you the best of luck going forward.
Thank you for selling with Amazon,
Bill
Live Channel Specialist
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us Beauty Brand University team.
My name is Rendell and I am a Live Channel Specialist. I'm contacting you to follow up on units that has been ripped open in the Amazon Warehouse requesting to make them unavailable and your unit being damaged in transit due to poor prep or packaging.
I have reached out to our internal team for more information on this issue. We will follow up with you as soon as we have an update or if we need any additional details from you.
Please wait for our response. Our teams are actively working on your request.
Thank you for selling with Amazon,
Rendell A.
Live Channel Specialist
7/30/2024 - So this day, I made a removal order on all of my inventory (please see the attached screenshot below). However, the shipments didn't start until August 4, 2024. They did a bin checked and found damaged units.
08/05/2024
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us Beauty Brand University team.
My name is Rendell and I am a Live Channel Specialist. I'm contacting you to follow up on the reimbursement I requested for the 16 units yesterday.
I have reached out to our internal team for more information on this issue. We will follow up with you as soon as we have an update or if we need any additional details from you.
Please wait for our response. Our teams are actively working on your request.
Thank you for selling with Amazon,
Rendell A.
Live Channel Specialist
08/05/2024
This day Rendell confirmed the damaged on 16 units and there has been remaining 17 units that needs more time to investigate but eventually refunded me for all 33 units.
The removal took a while and packages started to come in and pile into my small home. As the removal order came in the next 14 day from July 30, 2024 I noticed that there were some cancellations in my removal order which worried me because I do not know at this point where my inventory and what happened to them ?! Some of them only have 1 canceled but there are ones that run through by the hundreds of units. The images are inserted below:
(I will attach the other removal order with cancelled status at the comment section of this post.)
As I reached out on Amazon on this missiing/cancelled removal inventory that I believe I paid already as they charged me on this removal order for thousands of $$, they said they can’t do any investigation not until 90 days after the removal order was made.
And so I waited for end of October for me to able to make an investigation for this issue. However, my account got deactivated on October 11, the screenshot of the email from amazon is attached below. While I was receiving my units and have run investigation on my own, I have created cases on the damaged units after the removal. I asked multiple amazon support if I should do the complain one case per packing slip or can I do multiple packing slip in one case and I was advised to do one case per packing slip as much as possible. Most of cases I created got refunded but just days before the deactivated I have created new 4 case that I can longer work on with the amazon support because my account is deactivated.
(I will attach the images of the deactivation email from Amazon as it only allows me to upload 5 images upon making this post)
I have submitted an appeal along with the invoice, plan of action, and proof shipment they’ve requested and have no luck on both of my attempts to get my account reactivated.
The damaged units that are now sitting in my small house waiting to be tossed and my cancelled/missing removed inventory have no information about it.
I really need some help if anybody can please point me to the right direction to get my situation sorted out. I invested my life savings on this amazon project as a brand. I have been working with this inventory since last year with amazon. This project was my dream brand and started getting the backbone of it since 2018. My time, money, and my team that I invested on are now shattered with this situation. These inventories took a lot of time, labor and energy for me to design and build. I would really appreciate any help.
Thank you so much!
