My account got deactivated and no my 2000 units are not being removed, the removal orders are not progessing
Hi everyone,
A few months back my account got deactivated and I had 1000 units of 1 product and another product's 1000 units reached the warehouse.
I created the removal order for both of the ASINs. Till today they are in pending status. I just received 437 units of one product (Removal ID 2406241T6Y) and on the seller central it shows that they have shipped 699 units rest of the units are not being processed.
And for the second product they have not even started the order processing and directly cancelled 499 units.
I have called the seller support team multiple times but they always give me the same reply that it will be completed in 90 days atleast but the thing is they are not giving me any kind of hope that they will start this process again as it is stopped from 3 weeks now.
The removal order IDs are 2406241T6Y and 2407221DK9
Please anybody expert here help me out in accelerating the process of removal for both products.
@Nikki_Amazon
0 replies
Seller_z3XfkorVSmnEY
Don't get your hopes up. Just last week we received a removal order from April. That one was created after a Dec removal order wasn't shipping, so we cancelled it and re-requested.
Now, 2 days ago we got back an item that expired Nov 2023. We always request removal of expiring products at least 30 days prior to expiration.
Seller Support is correct -- they can't do anything to hurry the process along. As long as the units are part of a removal order, they should not accrue storage fees.
Josh_Amazon
Hello @Seller_TZ28se3SmG341,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account. I reviewed your recent cases with Seller Support and I can see that on case 15910079901 our team has replied and is waiting for your reply. Please refer to this case correspondence and respond accordingly to the requested information so they can further assist you.
Kind regards,
-Josh
