Product Condition Customer Complaints
Hello..
I received an email from Amazon that I received a complaint from a buyer about the condition of the product
But I did not originally list or sell this product!!
How do I deal with this?
1 reply
Atlas_Amazon
Hello @Seller_KybVMXtUthRk4
I received an email from Amazon that I received a complaint from a buyer about the condition of the product
Thank you for the information provided regarding the complaint you have received. I understand that you are stating that you have never sold or listed the product that our team is stating is in violation. We would encourage you to provide a submission that includes specific details regarding the violation and how you have not listed or sold this product. Our team will review the details and make the appropriate decision on your appeal.
We do encourage you to refer back to this thread once you have submitted your details and received a response so we may further review and provide guidance.
Best,
Atlas
