german import duties

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Seller_TeTFLoFr7PWkK

german import duties

Hi everyone,

I wonder if anyone has experienced issues with German import duty lately? I had several customers over last few feeks complaining that they had to pay about 8 euros (!) import duty for the £2.75 single greeting card they bought from us.

We had it randomly happened before, once or twice a year with random products sent to EU. But now it happens a lot.

I do not understand - we're IOSS registered, the card value is way below the threshold and it's a crazy amount of tax anyway, even if any was due! As far as I can see the customers/us are not due to pay any import duties at all. Anyone has any idea why it is happening?

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Simon_Amazon

Hello @Seller_TeTFLoFr7PWkK,

Here Simon from Amazon, happy to try and help.

Are you still impacted by this issue?

Best,

Simon

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