Unable to activate the account and unable to find the activation path. Click to reactivate the account, and the verification fails directly.

Hello

I got an email for video call verification. I got a link in it. But I am unable to open it. It takes me to an error message saying delete your cache etc and reopen the link. J reopen it but still same. I emailed amazon support, called them but issue still presist.

Hello fellow sellers,

I'm encountering an issue with the video call verification process. The link provided by Amazon leads to an error message stating:

"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time."

I've attempted the following steps without success:

Tried accessing the link using different browsers and devices.

Cleared browser cache and cookies.

Checked the "Identity Information" section in Seller Central, but found no option to schedule or reschedule the video call.

Additionally, I received a notification stating:

"Your Amazon selling account will be deactivated on 2/17/2025 in accordance with Section 3 of the Amazon Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account."

It also mentions:

"We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the Amazon Services Business Solutions Agreement. In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview."

However, since I am unable to access the video verification link, I have no way of completing the process to resolve this issue.

Has anyone else faced this issue? If so, how did you resolve it? Any guidance would be greatly appreciated as this is urgent.

Thank you in advance for your help

Erkan