A virtual bundle of ours was recently identified as a radio frequency (RF) device product that does not have an FCC ID entry in the fcc_radio_frequency_emission_compliance attribute. 

It didn’t matter that the bundled product had no electronic capacity whatsoever and therefore would not require an FCC license.

I submitted my appeal and to my surprise I received the response below. It seems very odd to be told that my product requires an FCC license when it clearly does not.

Appeal response:

We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.Why did this happen?The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.What actions do I need to take?To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

Recommended changes to be done: Kindly update FCC ID in  fcc_radio_frequency_emission_compliance attribute for further review. This product has been identified as a radio frequency (RF) device product that does not have an FCC ID entry in the fcc_radio_frequency_emission_compliance attribute. For instructions on how to add an FCC ID to the fcc_radio_frequency_emission_compliance attribute for your listing, please see https://sellercentral.amazon.com/help/hub/reference/4SMR4GXQ3PYD8BK?ref=efph_4SMR4GXQ3PYD8BK_cont_51&locale=en_US.   Please ensure the FCC ID provided exactly matches the information on the FCC website including all dashes, spaces and special characters. FCC Office of Engineering and Technology

We have several Passive Antenna product listings that were incorrectly removed/restricted due to an Amazon bot false positive error about "FCC ID" and radio frequency emitters.

These are products without electronics in them. Just nuts and bolts, wire, and plastic. No power. No batteries. No chips. No semiconductors. No Radio Frequency emitters. Just a bunch of metal and plastic.

These products received a clean bill of health last week by an FCC Testing Laboratory in California USA, a TCB (Telecommunications Certification Body).

The official FCC testing laboratory issued a Notification of Passive Antenna, "Product is Not A Radio Frequency Emitter".

This Notification Report was submitted to Amazon by attachment to a support case, but the automatic Amazon reply repeated a demand for an FCC ID.

• "This product has been identified as a radio frequency (RF) device product with an invalid entry in the fcc_radio_ frequency_emission_compliance attribute. For instructions on how to submit an FCC ID..."

This product does not have an FCC ID because the FCC Testing Laboratory (TCB) says it does not require an FCC ID, and because it is not capable of emitting Radio Frequency on its own.

It seems that humans at Amazon FCC compliance team have not seen, or are unable to respond to correct this bot error that is vacuuming up a lot of innocent products.

These are very popular 4.5+ star products with a long history of high Performance and reviews, which have been selling for more than 8 years.

Currently, about a hundred boxes at twenty pounds each, valued at about five hundred bucks each, will be returned at great shipping expense, from FBA Fulfillment Centers around the world... if this bot error is not fixed by an Amazon FCC compliance team.

It also represents great loss to Amazon from the removal of the listings and their associated advertising.

I wonder if some human at Amazon FCC Compliance Team could easily reinstate these listings?

Case ID = 15681455461

Case ID = 15681467911

Case ID = 15681983541

We have already edited and made changes to the listings as the tutorial recommends and gave "the team" time to review the changes. But no Amazon FCC Compliance Team folks ever considered it or looked at the modified text.

We have submitted multiple official evidence and attachments to the cases as proof. No cogent response from Amazon support was received.

A direct appeal to the compliance team is needed, but we have been unsuccessful to get a human compliance team member to respond for the past month of trying.

Has anyone ever recovered from this problem?

We have tried many other means to open a dialog directly with Amazon, but to no avail, so this is our public plea.

Help!

@Seller_GEZPMc4CeQfh6 or @Seller_8hQgfj6OVZYse or @Seller_zukQNO61PzGck can you help escalate this?

Help me Obi Wan, you are our only hope :)

https://sellercentral.amazon.com/seller-forums/discussions/t/dc275804-04f3-4d00-8194-17a9bba83bc1

It's very ironic that we are encountering the same issue again.

We have filed complaints, see CASE ID 17448301401 and CASE ID 17466855191.

However, this time, no matter what I say, the responses I receive are canned replies.

Please assist in forwarding this issue to the relevant team for handling.