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Urgent Assistance Required for Amazon Seller Account Access Issue
Dear Amazon Seller Support Team,
I hope this message finds you well. I am writing to seek urgent assistance regarding my Amazon Seller account with the ID A36L5P8DIK96AF. I am currently experiencing issues with accessing my original account and being redirected to an incorrect account (ID: A2UKO0LLPVUL2C).
5 replies
Seller_x9fHsje7yI8pe
Issue Summary:
Incorrect Account Access: When I attempt to log into my Amazon Seller account (ID: A36L5XXXX96AF) on my PC, I am redirected to another account (ID: A2UKO0XXXXL2C), which is not the correct account. This incorrect account is asking me to pay again. Please find the updated screenshots attached.
Document Submission: Due to this incorrect account access, I am unable to submit the required documents for identity verification. This is a critical issue as it prevents me from complying with Amazon’s verification requirements.
Seller_x9fHsje7yI8pe
Request:
Verify and Correct Account Access: Please verify my identity and ensure that I can access my original Amazon Seller account (ID: A36L5P8DIK96AF).
Clarify Account Details: Confirm that the email and phone number associated with my original account are correct and not linked to another account.
Provide Guidance: Offer any additional steps I should take to resolve this issue and regain access to my original account.
Alternative Submission Method: Provide an alternative method for submitting the required documents, as I am unable to access my Seller Central account.
Additional Information:
Micah_Amazon
Hello @Seller_x9fHsje7yI8pe,
Thank you for posting your inquiry into Forums. Sorry for the frustration this has caused. This sounds like the computer or possible IP address is may be linked with second. Have you opened a second account? Or are there other people in the house hold with Amazon accounts?
Please see the following resources for additional assistance:
Have your received notifications from Amazon? They will want to verify your identity and will most likely request additional documents.
Also, please share the most recent seller support case ID with me in this thread. I would like to review.
Looking forward to your response.
Cheers,
Micah
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