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Amazon refunded expedited shipping on FBM order
We recently had a FBM order, it was subject to a discretionary return. The buyer paid extra for expedited shipping, so I paid much more to ship it to meet his arrival date. He asks to return it, and Amazon refunds both the item price and the separate shipping charge.
What is going on here? I had thought that sellers decided what to refund, which is why I charge a separate shipping charge on FBM orders. Is that no longer the case? Worse than that, why would they ever refund an additional expedited shipping charge, which is an extra that the buyer wants, when it means that I had to pay 2-3x the regular shipping cost? I cannot afford to lose costs like this.
Admittedly I don't do a lot of FBM, so I'd appreciate someone letting me know what's up and how to navigate these things. And if Amazon is just going to auto-refund shipping on discretionary returns now, I will have to stop selling these items on their site.
1 reply
Christine_Amazon
Hello @Seller_8tIiPf8FDl1dC
This is Christine from Amazon Forums.
I was checking, and I do see in the case ID 15935402941 that a credit and reimbursement has been approved to your account.
I do recommend you to allow 3–5 days for this to be reflected on your account.
Hope you have a great day!
Christine.
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