Order was full refunded by Amazon without any cancel/return/claim!

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Seller_n6kMsVLwKlt2r

Order was full refunded by Amazon without any cancel/return/claim!

Dear Amazon Seller Support,

Is there anyone from Amazon that can help with this order had been full refunded by Amazon without any cancel/return/claim? There is not a mail to tell me why, the order just had been refunded.

Order ID: 114-1694928-6473814

This FBM order had been full refunded by Amazon without any reason, no one tell me why.

It had been delivered with no claim, no retrun request, no any message from buyer.

Just full refunded by Amazon, what's going on?

@Danny_Amazon

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2 replies
Tags:Chargebacks, Direct Shipping, MFN
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Seller_n6kMsVLwKlt2r

Can I have any help from Amazon? There is no any issue about this order, no return request, no any message about it, just was full refunded by Amazon. It's unbelievable.

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Bryce_Amazon

Greetings @Seller_n6kMsVLwKlt2r,

Thanks for reaching out to us, and apologies for the delay in response. I wanted to first clarify that this is the Amazon Seller Forums, so not Seller Support directly. For the issue you're describing here, the first thing I would recommend is reaching out to Seller Support and requesting more information. The steps to do so are listed here. Let me know if you run into any issues creating a case!

- Bryce

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