Amazon issued full refund to the buyer without buyer opening any return request or claim. Is this normal? If it is, how is it even allowed? How can a buyer get full refund without even initiating a return or any claim? I'm a bit concerned that Amazon just goes and issues full refunds to buyers willy nilly and just take it out of the seller

Dear Amazon Support,

Amazon refunded the full order without any notice after the customer apeal an AZ.(We can't check the AZ trace until Amazon refuned the customer)

Order ID :112-4955862-0664246

We can't appeal to Safe-T where should I get my loss back?

The order is 1000USD.

This is not the first time Amazon refunded directly but we didn‘t get the return back(FBM order)

Need help from Amazon Moderator. Please take a look at this AtoZ claim for order 112-2164002-3613034. I should be refunded since I did not receive the return.

Buyer submitted a return request and Amazon provided a return label. After a week of waiting for package to arrive, buyer submitted AtoZ claim since they did not receive refund. I checked the tracking number that Amazon provided and there was no update. The package was never submitted to carrier.

Amazon sent me this note on the same day the AtoZ claim was opened. "Hello, We informed the customer that they may return the items and we gave them your return address. We have temporarily withdrawn the claim on order 112-2164002-3613034. However, if you do not issue a refund when the return is received, the customer may reopen the claim."

Two days later Amazon granted full amount to buyer and took the full amount from my account. I tried to appeal, explaining that buyer never sent in the package but they stand with their decision.

Moderator, please help. I can't even contact UPS. They never received this package from buyer.