We have a buyer who has returned a $1000 order for a single item. Item returned is not what we shipped and sold. The return calim was for product defective or not working.

This is robery in broad daylight.

What option do we have regarding this?

The email said that "we have registered the international domain name corresponding to x(mentioned here is our brand name), x.com. Please make sure to buy the domain name through aliyun domain name trading platform within 6 days, otherwise we will list the related products on our independent website and file a fake and copyright complaint to Amazon, then Amazon will take down and delete the related listing."

We are very worried about this issue, will he succeed in his complaint? Will our products be block? What should we do to protect our products.

Have any seller experienced this problem?

we submitted our brand registration case to Amazon, but it has been over two weeks and we have not received any updates on the review process. This delay is impacting our brand promotion and market expansion plans.I am reaching out to see if any of you have experienced a similar situation. If you have faced such delays or have any advice on how to expedite the process, I would greatly appreciate your insights and guidance.Thank you for your attention and support. I look forward to your responses and suggestions.