@Seller_nS0jcFQNDLG3e how long do we typically wait for the returned item to no be returned until you can go into the return, click complete return request and select "item not returned" and hit save? I am not sure if it is a good idea to do this or to just wait. seems like many customers are buying items and putting in a return request in case they have buyer remorse later and then 60-90 plus days down the line they send in the item.

Not sure what to do here, i have buyers who do this and wait over 60 with no movement. Any help would be greatly appreciated. thanks

A customer ordered a $3899 coffee machine through FBA and returned it making out that it was defective. We had the item removed from inventory as they had deemed it unfulfillable. We received the item back today and the item that they have received and refunded the customer for is not the item they were sold. The item they returned was a completely different model of machine which is many years old, heavily used and no longer works. This item is worth ZERO dollars.

I tried to follow a link for a reimbursement but i got a message which said that this order was not eligible for reimbursement. So i've raised a separate case but i'm rather concerned that i'm not going to get anywhere with this.

Can anyone offer the correct path to challenge this. At the end of the day, if Amazon had inspected it properly they would have seen that it wasnt the item that was sold so therefore they should be liable.

The order has been delivered to the customer with Order ID 111-0285240-2809077. The customer has filed an A to Z claim against me and a return request showing that the item was not returned to me. This is the return tracking ID generated by Amazon, and Amazon refunded the item on my behalf. The item value is 117 USD. Please reverse the refund or ask the customer to return the item because if the customer is given this benefit without returning the item, they will repeatedly do this. Tracking ID for the item: 1ZF2C2469015050087 (item not returned).