Credit card invalid, I can't access my seller acount
I've used the same credit card for my charge method for 4 years until yesterday, when I received an email saying my credit card is invalid. I've contacted seller support they recommended me to check address, card no, if the card is debit. I did, they are correct.
I've added two new credit cards, and I still have the same issue, saying credit card is invalid.
I have 3 open orders, ready to be sent BUT I cannot evet see their addresses.
What should I do?
Credit card invalid, I can't access my seller acount
I've used the same credit card for my charge method for 4 years until yesterday, when I received an email saying my credit card is invalid. I've contacted seller support they recommended me to check address, card no, if the card is debit. I did, they are correct.
I've added two new credit cards, and I still have the same issue, saying credit card is invalid.
I have 3 open orders, ready to be sent BUT I cannot evet see their addresses.
What should I do?
0 replies
Seller_nRFmxiQg4EGrw
By any chance, is the card from Capitol One?
Seller_8Nj0aV8RUSODD
Dear remove your cookies and try to delete browsing history, your problem will be solved. It's your system glitch not Amazon's.
CR_Amazon
Hello @StamperBurcu
Thank you for reaching out. My apologies on the frustration that this is causing. When you register as a seller, you must enter a credit or debit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit or debit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to bank account and debit card information.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible. I realize this appears to have come out of nowhere for your specific situation as you say above that you have had same credit card on file for 4 years to this point. There are still some things to check.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Accepted credit or debit cards
We accept the following credit or debit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Note: We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
Also, please check your buyer side account as well. If the card(s) on that side are expired or have issues, it could potentially mess up the seller side as well.
It sounds like you have already opened a case with Seller Support as well. If you'd share that case # below, I'd be happy to review the correspondence provided there and see if there are any further steps I can take here.
I will hang tight here for your reply.
CR_Amazon
Seller_bmKMosLlC0mLU
We just had this same exact problem. Used ours for years, nothing changed and all of sudden its invalid. I had to end up using a whole new credit card to get back into my account.
Seller_LyYw7fQRKc5G7
Is your card set to expire in 3 months or less?
Seller_SJRMV3s4mNrFA
If you used the link in the email...you may have been scammed. You have given them your login and password and credit card.
I received the same thing but when I hovered over the link, it was no where near and amazon address.
Seller_TBS3wt1Auoij3
Same with a friend of mine. And his account has more than enough sales to cover whatever the monthly fee is. He can't access seller account any more, so he just walked away... Can't even close it, can't get paid... very sad.
Seller_Clc99thzdgUEg
Same issue. I initially was using a Capitol One card. Then got the error and tried two other cards. None of them will work. Never had any issue before. Please let me know if you find a solution. Thanks!
Seller_PREahW0ccfTmJ
Same issue. Mine expires in 3 years, it's a Mastercard. There is obviously an issue because there are so many discussions created.
Credit card invalid, I can't access my seller acount
I've used the same credit card for my charge method for 4 years until yesterday, when I received an email saying my credit card is invalid. I've contacted seller support they recommended me to check address, card no, if the card is debit. I did, they are correct.
I've added two new credit cards, and I still have the same issue, saying credit card is invalid.
I have 3 open orders, ready to be sent BUT I cannot evet see their addresses.
What should I do?
Credit card invalid, I can't access my seller acount
I've used the same credit card for my charge method for 4 years until yesterday, when I received an email saying my credit card is invalid. I've contacted seller support they recommended me to check address, card no, if the card is debit. I did, they are correct.
I've added two new credit cards, and I still have the same issue, saying credit card is invalid.
I have 3 open orders, ready to be sent BUT I cannot evet see their addresses.
What should I do?
Credit card invalid, I can't access my seller acount
I've used the same credit card for my charge method for 4 years until yesterday, when I received an email saying my credit card is invalid. I've contacted seller support they recommended me to check address, card no, if the card is debit. I did, they are correct.
I've added two new credit cards, and I still have the same issue, saying credit card is invalid.
I have 3 open orders, ready to be sent BUT I cannot evet see their addresses.
What should I do?
0 replies
0 replies
Seller_nRFmxiQg4EGrw
By any chance, is the card from Capitol One?
Seller_8Nj0aV8RUSODD
Dear remove your cookies and try to delete browsing history, your problem will be solved. It's your system glitch not Amazon's.
CR_Amazon
Hello @StamperBurcu
Thank you for reaching out. My apologies on the frustration that this is causing. When you register as a seller, you must enter a credit or debit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit or debit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to bank account and debit card information.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible. I realize this appears to have come out of nowhere for your specific situation as you say above that you have had same credit card on file for 4 years to this point. There are still some things to check.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Accepted credit or debit cards
We accept the following credit or debit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Note: We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
Also, please check your buyer side account as well. If the card(s) on that side are expired or have issues, it could potentially mess up the seller side as well.
It sounds like you have already opened a case with Seller Support as well. If you'd share that case # below, I'd be happy to review the correspondence provided there and see if there are any further steps I can take here.
I will hang tight here for your reply.
CR_Amazon
Seller_bmKMosLlC0mLU
We just had this same exact problem. Used ours for years, nothing changed and all of sudden its invalid. I had to end up using a whole new credit card to get back into my account.
Seller_LyYw7fQRKc5G7
Is your card set to expire in 3 months or less?
Seller_SJRMV3s4mNrFA
If you used the link in the email...you may have been scammed. You have given them your login and password and credit card.
I received the same thing but when I hovered over the link, it was no where near and amazon address.
Seller_TBS3wt1Auoij3
Same with a friend of mine. And his account has more than enough sales to cover whatever the monthly fee is. He can't access seller account any more, so he just walked away... Can't even close it, can't get paid... very sad.
Seller_Clc99thzdgUEg
Same issue. I initially was using a Capitol One card. Then got the error and tried two other cards. None of them will work. Never had any issue before. Please let me know if you find a solution. Thanks!
Seller_PREahW0ccfTmJ
Same issue. Mine expires in 3 years, it's a Mastercard. There is obviously an issue because there are so many discussions created.
Seller_nRFmxiQg4EGrw
By any chance, is the card from Capitol One?
Seller_nRFmxiQg4EGrw
By any chance, is the card from Capitol One?
Seller_8Nj0aV8RUSODD
Dear remove your cookies and try to delete browsing history, your problem will be solved. It's your system glitch not Amazon's.
Seller_8Nj0aV8RUSODD
Dear remove your cookies and try to delete browsing history, your problem will be solved. It's your system glitch not Amazon's.
CR_Amazon
Hello @StamperBurcu
Thank you for reaching out. My apologies on the frustration that this is causing. When you register as a seller, you must enter a credit or debit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit or debit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to bank account and debit card information.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible. I realize this appears to have come out of nowhere for your specific situation as you say above that you have had same credit card on file for 4 years to this point. There are still some things to check.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Accepted credit or debit cards
We accept the following credit or debit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Note: We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
Also, please check your buyer side account as well. If the card(s) on that side are expired or have issues, it could potentially mess up the seller side as well.
It sounds like you have already opened a case with Seller Support as well. If you'd share that case # below, I'd be happy to review the correspondence provided there and see if there are any further steps I can take here.
I will hang tight here for your reply.
CR_Amazon
CR_Amazon
Hello @StamperBurcu
Thank you for reaching out. My apologies on the frustration that this is causing. When you register as a seller, you must enter a credit or debit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit or debit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to bank account and debit card information.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible. I realize this appears to have come out of nowhere for your specific situation as you say above that you have had same credit card on file for 4 years to this point. There are still some things to check.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Accepted credit or debit cards
We accept the following credit or debit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Note: We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
Also, please check your buyer side account as well. If the card(s) on that side are expired or have issues, it could potentially mess up the seller side as well.
It sounds like you have already opened a case with Seller Support as well. If you'd share that case # below, I'd be happy to review the correspondence provided there and see if there are any further steps I can take here.
I will hang tight here for your reply.
CR_Amazon
Seller_bmKMosLlC0mLU
We just had this same exact problem. Used ours for years, nothing changed and all of sudden its invalid. I had to end up using a whole new credit card to get back into my account.
Seller_bmKMosLlC0mLU
We just had this same exact problem. Used ours for years, nothing changed and all of sudden its invalid. I had to end up using a whole new credit card to get back into my account.
Seller_LyYw7fQRKc5G7
Is your card set to expire in 3 months or less?
Seller_LyYw7fQRKc5G7
Is your card set to expire in 3 months or less?
Seller_SJRMV3s4mNrFA
If you used the link in the email...you may have been scammed. You have given them your login and password and credit card.
I received the same thing but when I hovered over the link, it was no where near and amazon address.
Seller_SJRMV3s4mNrFA
If you used the link in the email...you may have been scammed. You have given them your login and password and credit card.
I received the same thing but when I hovered over the link, it was no where near and amazon address.
Seller_TBS3wt1Auoij3
Same with a friend of mine. And his account has more than enough sales to cover whatever the monthly fee is. He can't access seller account any more, so he just walked away... Can't even close it, can't get paid... very sad.
Seller_TBS3wt1Auoij3
Same with a friend of mine. And his account has more than enough sales to cover whatever the monthly fee is. He can't access seller account any more, so he just walked away... Can't even close it, can't get paid... very sad.
Seller_Clc99thzdgUEg
Same issue. I initially was using a Capitol One card. Then got the error and tried two other cards. None of them will work. Never had any issue before. Please let me know if you find a solution. Thanks!
Seller_Clc99thzdgUEg
Same issue. I initially was using a Capitol One card. Then got the error and tried two other cards. None of them will work. Never had any issue before. Please let me know if you find a solution. Thanks!
Seller_PREahW0ccfTmJ
Same issue. Mine expires in 3 years, it's a Mastercard. There is obviously an issue because there are so many discussions created.
Seller_PREahW0ccfTmJ
Same issue. Mine expires in 3 years, it's a Mastercard. There is obviously an issue because there are so many discussions created.
