Customer wants a return and AMZ told him I have to supply the postage?

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Seller_wM0nLLkM8WJfx

Customer wants a return and AMZ told him I have to supply the postage?

How does that work?

How do I supply him with a return postage?

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TaylorR_Amazon

Hi @Seller_wM0nLLkM8WJfx, are you enrolled in the prepaid returns program?

To process a return request, go to Manage Returns, where you can review, authorize, or decline requests. You can also access Manage Returns by clicking the Orders drop-down menu in Seller Central.

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