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Myrth
Amazon flagged Myrth as a restricted product. yet there are 100’s of them for sale. they wont say why my Myrth is any different than any other Myrth. how do you actually talk to someone that doesn’t act like a robot? why is one Myrth restricted and not the 100s of other Myrth.
here is the same product on walmart [Moderator Edit: Taylorr_Amazon removed external URL]
17 replies
Seller_T5Mv3ZCUSh7Zl
Oh, you mean Myrrh!
It’s probably something you said.
BTW, you can’t post offsite links here. There’s a rule about it.
Seller_Ri0SgMO3rxlYn
My guess: country of origin. Where are these made?
Seller_tzfX0jBLBCmu2
The suspension email for the asin will tell you why it was suspended. Seriously, go read it.
Desi_Amazon
Hello @Schmidt_Christmas_Ma,
Desi from Amazon here to assist.
I understand your listing has been flagged as a restricted product.
If you are saying your product is “Myrrh” as indicated by @The_Sawle_Mill then the restricted reason was more than likely synthetic cannabinoid related. Can you paste the performance notification you received so that we can verify?
If my above assumption is correct then yes, it would be something in your listing which has flagged it. Once you identify the word(s) and/or phrase(s) and remove them, you may appeal through your account health dashboard.
Please let us know if you have any other questions. We are looking forward to assisting you.
Regards,
Desi
Desi_Amazon
Hello @Schmidt_Christmas_Ma,
Desi from Amazon here again.
Thank you for confirming the restricted reason.
Were you able to identify any terminology that you have since removed? The path to reinstatement will only be opened after whatever flagged your listing has been scrubbed. Without access to the listing it would be difficult to determine possible flags.
You will want to review the item’s title, description, bullet points, generic keywords etc. If you would like more detailed guidance you can paste that information contained in your listing and we can take a look.
Regards,
Desi
Seller_knyGY528WIScY
The lack of help of guidance by Amazon on this is really discouraging.
Spent hours on the phone with various Support Teams and they don’t even know what is going on.
It seems to only affect listings with Frankincense or Myrrh.
Sonny_Amazon
Hi there @ASTZ,
This is Sonny from Amazon, thank you for your interest in the topic.
In order to assist you in the most efficient way, I recommend you to open a new topic. This will allow us to focus on your issue more specifically. In order to post a new topic, you can click on the category “Account Health”. From there, find the button “+New Topic” on the top-right corner of the page.
Thank you!
Sonny
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