A customer ordered a quest 2 128 as a birth gift, we used the Amazon shipping ground as the method, and the magic happened, the Amazon shipping ground package was returned because of package damaged(first time), and then the customer requested a replacement with expedited shipping, because the package was returned and we felt so sorry and we shipped the package via overnight at a totally 50$ lose for this fulfill. We thought we fixed the issue and said sorry to customer. But the drama came out after 4 days of delivery, the customer request a return and claim defective item to get full shipping and full refund back, this is a professional movement for scammer to get free items. when we received the package, the return package is 2 times heavy than the quest 2 and something was rolling inside the box, we opened the package, two rocks were in the package and the quest 2 is gone, we finally figured out why the first package via Amazon shipping ground is damaged and returned, the customer received package and opened the shipping box right away and took the item out and run after carrier to take package back and ask for a return. The Amazon carrier accept the return and we lost an item right away and she asked replacement to get another free one. But we used UPS to delivery the replacement package and UPS drop off and went away while she couldn't do the same trick again.

We reported the case to Amazon and charged a 100% restock fee for the return, but we still lose the first one stolen by the customer, and the customer is shameless to ask a full refund and messaged a lot. We don't know what we should do in the next since we don't know if Amazon will take money to full refund the customer, because the customer dare to do it because she has succeeded before.