Customer opened a replacement return for an item with a part that went bad and customer agreed i could just send them the part than return the whole item (think sending a replacement remote rather than shipping back and reshipping a whole television).

Customer got the part and was happy, i closed out the return and thought it was the end of it. Customer then got billed the full amount of about $109 and i got $80 as a saf-t-claim i never filed. I cannot refund the saf-t-claim funds, and id have to refund almost $87 to refund the original order.

Any way to fix this other than taking a hit on the original order?

Hello everyone, I seemed to encountered a refund and replacement scam (my product is US$1000+) and any help/suggestion is appreciated.

So what happen was, the customer placed and order on 22 August 2024, then Amazon issued a free replacement to her on 14 October 2024 without letting us know why this replacement is issue, then Amazon issued her a full refund for the original order on 02 November 2024.

I assume that the customer can either choose refund OR replacement not both refund AND replacement? So under this circumstance, she gets my product which priced $1000+ for free?

According to the reply from Amazon team (Case ID: 16641205551), thay said that the item for orginal order was returned and identified as to be in customer-damaged condition, for this reason, sending her a free replacement is understandable, but why issue her a full refund 3 months after her original order is placed and a replacement is sent??

If anyone ever tackled this issue before, I'm all ears with gratitude!

Cheers

A customer purchased an item (FBA), claimed it was damaged, received a full refund, then also received a free replacement. So, they get an item completely free of charge?

I'm unable to post a screenshot for some reason, but I can assure you, the original order was fully refunded, and a new "Free Replacement" order was created and fulfilled.

Am I able to be reimbursed for this?