Amazon recently allowed some AI system to run amok and destroyed the title for one of my product listings. It is now a completely stupid and obviously useless title. When I try to update the title through the help form, I am told that I am not "qualified" to change the title because I am not the brand owner, even though I am the brand owner, and have registered my brand with the brand registry. When I try to submit my desired change, I am told that the suggestion will be forwarded to the brand owner for possible approval. However, I never have received any e-mails about the proposed change. How do I fix this? I can't believe how often Amazon is destroying the product listings of its sellers! How do you expect us to sell anything if you are constantly destroying our listings!

I am receiving a message:

"Restricted edit permissions, sorry you are not the owner of the brand..." when I am trying to edit one of my listings.

I am the owner of the brand and is perfectly registered on brandregistry.

Why do I receive this error message being the owner of the brand?

Any help on this would be greatly appreciated

I’ve been dealing with a GTIN error for over a week. I opened a case and got the runaround with seller support even though I provided them with a letter from myself stating I am the brand and owner of the GS1 prefix and also provided the GS1 certificate. It just feels like they don’t really want to resolve the issue. I provide the information they request but it seems that whoever responds doesn’t really know what they are asking for or how to analyze the information I give them. I opened a new case with all the information in one upload. It says the case has been transferred. Can a mod PLEASE HELP.

Case number 15890125581