I haven't received any payments on my account for 9 months. But our account has been selling normally. We have also not received any other notifications regarding the payment. I've contacted Amazon Support several times, but they don't know why, the case has been transferred and there is no response.

Recently I sent an email to jeff explaining the situation. And then it worked. My account will need to verify the account documents.

I submitted documents to verify my account, but I still don't have any available balance.

I sent the mail again to jeff and payments-funds. There was no reply. It looks like sending an email only works once.

Please help me.

Hi all,

I have a variation family that currently includes 9 variations (child products). Recently, I created 9 new SKUs for the same products using the "Add Another Condition" option in Seller Central.

My questions are:

Do these new 9 SKUs automatically belong to the same variation family as my original 9 SKUs?

If I send these new 9 SKUs to Amazon, will they appear under the main variation listing alongside my original products? Or are they considered separate listings?

I just want to make sure that when I send my products with these new SKUs, they will be listed under the same parent listing and not as standalone products.

Thank you for any help or guidance!

Hello, first time posting here as i have nowhere else to turn, and I am truly begging for help at this point.

My buybox/featured offer eligible has been 0% for almost 9 months.

I own my own brand, there are no other sellers for it.

Performance metrics are all perfect, 100% positive feedback. (0% ODR, 0 negative feedback, 0 charge backs, 0 violations, 0 late shipment, etc)

My sales have went from about $5k-$10k (30-70 units) a month to literally 0 to $200 (0-1 unit) for 9 months now.

I lost the buybox 9 months ago due to (1) A to Z claim and my ODR ticked slightly above 1%. It has never returned and has absolutely destroyed my account.

I am FBM and do not have any FBA. This was never an issue before as I always had the buybox, but I am considering doing FBA now as I have reached the end of the road and I don't know what else to try, nothing changes.

My products are the lowest price of any competitor and my shipping is 2-4 day free shipping.

I am begging for help. I don't know what to do as I have tried just about everything under the sun and nothing resolves it, I am still being throttled and have 0% buybox.

Any help would be so appreciated.

Thank you