I haven't received any payments for 9 months.
I haven't received any payments on my account for 9 months. But our account has been selling normally. We have also not received any other notifications regarding the payment. I've contacted Amazon Support several times, but they don't know why, the case has been transferred and there is no response.
Recently I sent an email to jeff explaining the situation. And then it worked. My account will need to verify the account documents.
I submitted documents to verify my account, but I still don't have any available balance.
I sent the mail again to jeff and payments-funds. There was no reply. It looks like sending an email only works once.
Please help me.
12 replies
Atlas_Amazon
Hello @Seller_zqG0bmZjRqdJu
I submitted documents to verify my account, but I still don't have any available balance.
Thank you for the information provided regarding the issues you have seen on the account. I understand that your funds are not available for disbursement due to documentation being requested. Did our team provide a follow up response to the information submitted? Would you be able to share more information regarding the details you provided for review?
We will require more information to better understand your situation. Please continue to provide any relevant details or case information to this thread for support.
Best,
Atlas
