Seller_GzBcsIwrjM9Wr

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How can I get this reviewing ban lifted

Not at all.

Seller_GzBcsIwrjM9Wr

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my legitimate customers can leave reviews

YOUR customers (buying "directly from your Shipify website") cannot leave reviews on Amazon. Amazon's customer buying from Amazon can.

"we have limited this product to verified purchase reviews"

Seller_GzBcsIwrjM9Wr

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They bought directly from our Shopify website

Seller_GzBcsIwrjM9Wr

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wanted to leave their review of the product & their experience somewhere.

They can do that on shopify then!

Seller_GzBcsIwrjM9Wr

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I swear multiple unprompted customers have asked about this before

.So you've had multiple customers (that you know of; there may be more!) buying your items other than on Amazon, then attempting to leave a review on Amazon?

And you're wondering why Amazon "has noticed unusual reviewing activity"???

Your legitimate AMAZON customers can still leave a review.

Hello @Seller_GzBcsIwrjM9Wr

This is Roberto and I wanted to continue this discussion. This is a sensitive matter and should not be taken lightly, as other members mentioned in this thread.

If we detect any suspicious activity, the customer's ability to leave reviews will be limited. We take the integrity of the reviews very seriously, and we encourage our Selling Partners to abide by these policies to avoid additional measures on their accounts:

Customer product reviews policies

Thank you for your understanding,

Roberto

I think ALL reviews should have to be verified buyers. Should cut down on bogus reviews. I'd also like to see them require a photo so sellers cannot keep changing the product to retain the review history on a different product.

I cannot even find the product. But if Amazon is limiting reviews, you better be careful. They think you are paying someone to leave reviews. This will get you banned for life.

There is no problem moving reviews from Amazon to Shopify or any of your other websites. People make up comments there all the time. However, Amazon has a policy to follow for reviews/feedback. And you have to follow it or you find out, as you just found out.

You've had it for sale less than a year on the site and have almost 60 reviews on amazon. But none on any other site I saw it on. That would raise red flags with me too.

If people are buying the same product from your Shopify store, then refer them to Google reviews or Yelp or a myriad of other review platforms. You should be thrilled that you are not paying Amazon their 15% cut on your direct sales and have to deal with excessive returns as a result. You should encourage reviews outside of Amazon not refer them to Amazon to review.

Now for your customers that have purchased your product via Amazon, then they can leave verified reviews so there is no harm, no foul.

Interesting topic. Because Amazon cannot verify these reviews (which could be family and friends) they will definitely limit the reviews, especially if you are getting a bunch in a short period . Seems like you need Amazon sales and let the verified reviews happen organically, which is a slow process. We get about 5-10 reviews per month on a product we sell about 700 orders a month on.

If your product is registered with Brand Registry look into the Amazon Affiliate Attribute link to earn a a commission on sales you send to Amazon. It can help offset the fees.