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Account Deactivated for a Simple Thing, But I Never Received a Response From the Team
Hello everyone,
My account is deactivated back on February 2024 and they just wanted me to provide a utility bill to verify my identity. I've sent it but I have never ever received a response from the seller performance team.
This was a supposed to be a very easy thing because I have seen it in the groups and my friends many times. But even if they do not accept my document, still I was supposed to get a response from them, right? But since the deactivation, I have never received any single response for the appeals I sent on the account health page.
2 weeks ago I just tried to send my document via email to [Moderator Edit: removed personal information]
and I received a response like my account is engaged in fraudulent activity. This was a very simple suspension and I don't even understand how it happened. None of the AH support team understood what's going on too. But a specialist once told me that they put a wrong note to my account so that is why I don't receive responses, and another specialist told me that there is a high risk factor on my account. How is this even possible?
0 replies
Seller_OvL8C4BJWiuS9
Post the notice you received in your performance notices.
Seller_LyYw7fQRKc5G7
Since we do not know what information that Amazon has that may have connected you to this violation it is almost impossible to provide an answer.
At this point, if you are serious about being a seller on Amazon I would recommend Arbitration as defined in section 18 of the terms of service.
Seller_NbxMVMAQWTCcl
Case ID 15637606661 and 15264952011, can anyone take a look please?
Emet_Amazon
Hello @Seller_NbxMVMAQWTCcl,
Thank you for posting your concerns with verification.
I already provided a mobile bill from T-Mobile for the address I signed up with but it did not work. I can't provide any other utility bill for this address either because this is a virtual address.
But even if I submit a wrong document, I was supposed to get a response. But instead of that, the team thinks there is a fraud here and I don't have any single idea.
Creating your account with incorrect information could be see as a violation of our policies, even changing this information at this stage, we cannot guarantee any favorable outcome.
You will be required to show proof that your account has not violated our policies with the mentioned documentation. As the notification states, each one of those points needs to be checked off on any provided documentation, but as stated, we cannot guarantee documentation will be accepted at this point.
These cases have no information associated to them as they are phone calls with our account health team. There is nothing to review on these cases to provide any additional information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_NbxMVMAQWTCcl,
I am following up as I we have received an update on your situation.
Upon completion of their review, they have advised at this time the account will remain deactivated. They have provided no path to reactivation for this account, and have not requested any information from you at this time, as the account will remain deactivated.
Due to this decision we are unable to offer any additional information on this situation or next steps.
Emet.
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